Question 1

Which of the following would be the most effective for storing 8 GB of data while minimizing costs and the number of discs?

Accepted Answer

DVD-R DL (dual layer) discs have a capacity of 8.5 GB, which is enough to store 8 GB of data while maximizing the use of a single disc. This option also tends to be more cost-effective than Blu-ray discs.

Question 2

A customer at a computer store wants to build a small computer to mount under a desk.Which of the following should the technical salesperson recommend as a motherboard form factor that is the smallest?

Accepted Answer

The answer of A customer at a computer store wants...

Question 3

A technician is reviewing storage options with a user.Which type of memory is non-volatile and will hold data even when the computer loses power?

Accepted Answer

Flash memory is non-volatile and will retain data even when power is lost. Cache and L1 are types of memory used for temporary storage, and DDR3 is a type of volatile memory that requires power to retain data.

Question 4

A disgruntled employee has placed a BIOS password on a computer,and the technician has been called to unlock the machine.What are two options the technician can try to get the computer operational again? (Choose two. )

Accepted Answer

The answer of A disgruntled employee has placed a BIOS...

Question 5

After finishing troubleshooting a problem,another user stops and asks about a specific type of connector.Which of the following can be used not only for audio and video but also for connecting storage devices?

Accepted Answer

Thunderbolt is a multipurpose connector that can be used for audio, video, and data transfer, including connecting storage devices. VGA, HDMI, and DVI are primarily for audio and video only.

Question 6

A user calls to complain that her computer is not working.What should the technician do next?

Accepted Answer

Identifying the problem is the first step a technician should take after receiving a complaint, as it allows for understanding the issue before moving on to theorizing or testing solutions.

Question 7

A corporate user notices that when using the company laptop or his cell phone,WiFi connectivity is good,but when he uses the cell phone as a hotspot in the same area of the room,the Internet connection is extremely slow.What is most likely the problem?

Accepted Answer

The company has likely implemented bandwidth throttling to manage network traffic and prioritize certain types of data or devices, which can result in slower internet speeds when using a cell phone as a hotspot.

Question 8

What technology is used to connect a wireless speaker to a mobile device?

Accepted Answer

Bluetooth technology is commonly used to connect wireless speakers to mobile devices as it allows for a seamless and convenient wireless connection between the two devices.

Question 9

Which virtual technology provides sharing of RAM or CPUs between the operating systems in each VM?

Accepted Answer

Resource pooling allows for the sharing of resources such as RAM or CPUs between operating systems in virtual machines. Measured service pertains to monitoring and measuring resource usage, cloud-based network controller pertains to managing network connectivity in a cloud environment, and storage services pertains to managing storage resources in a cloud environment.

Question 10

Which IoT smart home wireless standard uses the same frequency as 802.11?

Accepted Answer

Zigbee uses the same 2.4 GHz frequency as the 802.11 wireless standard, which is commonly used in Wi-Fi networks.

Question 11

Which wireless technology commonly includes haptic feedback?

Accepted Answer

NFC (Near Field Communication) commonly includes haptic feedback, such as a subtle vibration, to confirm when devices have successfully communicated with each other. WiFi, cellular, and IR do not typically include haptic feedback.

Question 12

A person walks into a computer store,looking for a computer that will be used for writing letters,documenting health,communicating with remote family members,and streaming video.Which hardware technology should the technical salesperson ensure is part of the sale?

Accepted Answer

The answer of A person walks into a computer store,looking...

Question 13

A technician is responding to a call about an inkjet printer that is not printing all of any character.Which of the following should the technician do first?

Accepted Answer

This issue is likely caused by a clogged print head, so the first step should be to try cleaning it. If that doesn't solve the problem, then the technician can move on to checking ink levels and replacing cartridges. Replacing the imaging drum would not be necessary in this case, as that is a component typically found in laser printers, not inkjet printers. Printing an alignment page would not address the issue of missing characters.

Question 14

Which of the following is not a type of hard disk drive connection?

Accepted Answer

HDMI is a type of video/audio connection used to connect high-definition devices such as TVs and game consoles. It is not related to hard disk drives. The other choices, IDE, SCSI, and SATA, all refer to types of connections commonly used to connect hard disk drives to a computer system.

Question 15

A user reports that he has been having issues with the mouse cursor jumping around the screen while he is typing on a new laptop.Which of the following is the most probable cause?

Accepted Answer

This is a common issue that occurs when typing on a laptop with a touchpad. Accidentally brushing against the touchpad while typing can cause the cursor to jump around the screen. Adjusting the touchpad settings or disabling it while typing can usually solve the problem. The other options (A, B, C) are unlikely to be the cause in this scenario.

Question 16

A user reports being unable to access an FTP server online to download a file.Which of the following may be the cause?

Accepted Answer

FTP uses port 21 for communication, so if port 21 is blocked on the firewall, the user will be unable to access the FTP server.

Question 17

A computer company has been hired to provide support to a person who sells crafts at trade shows and fairs.The company must configure all devices and train the user as part of the contract and sale.Which technology should the technician recommend and configure for the handling of secure wireless payments?

Accepted Answer

NFC (Near Field Communication) is the most suitable technology for handling secure wireless payments, especially in scenarios like trade shows and fairs. It allows for quick, secure transactions with a simple tap, making it ideal for both the seller and the buyer.

Question 18

Which network security measure is most likely to be used by a company that has 130 employees?

Accepted Answer

UTM (Unified Threat Management) is a network security solution that typically includes features such as firewall, intrusion detection/prevention, VPN, anti-virus, and content filtering. It is designed for small to medium-sized businesses and is a cost-effective solution that provides comprehensive security for networks of this size. Given that the company in question has 130 employees, UTM would be the most appropriate network security measure to use.

Question 19

Which of the following video connectors can handle both digital and analog video?

Accepted Answer

DVI-I and HDMI can handle both digital and analog video signals, making them the best choices for compatibility with different devices and displays. DVI-D and DVI-A are limited to only digital or analog video signals, respectively.

Question 20

A user's computer fails to boot and displays S.M.A.R.T.errors.Which of the following components is most likely to have failed?

Accepted Answer

S.M.A.R.T. errors indicate a failure in the hard disk drive (HDD). The S.M.A.R.T. system is designed to detect and report on a variety of hard drive indicators such as overheating, bad sectors, and imminent failure.

Quiz 20: Computer Security and Deployment