A firm uses information technology to break down functional barriers and to create a work system based on business processes,products,or outputs rather than on functions or inputs in
A)reengineering.
B)benchmarking.
C)delayering.
D)restructuring.
E)decentralization.

Question

Quizplus · Accepted Answer

The process described in the statement is reengineering, which involves redesigning work processes to improve efficiency and effectiveness by breaking down functional barriers and creating work systems based on business processes or outputs with the help of information technology. Benchmarking involves comparing an organization's practices and performance metrics to those of industry competitors. Delayering involves reducing the number of management layers in an organization. Restructuring involves changing the organization's structure to improve performance. Decentralization involves transferring decision-making authority to lower levels of an organization.

A Firm Uses Information Technology to Break Down Functional Barriers