Which approach for managing and resolving conflict involves playing down differences between conflicting parties while accentuating similarities and common interests?
A)Resistance
B)Compliance
C)Confrontation
D)Avoidance
E)Defusion

Question

Quizplus · Accepted Answer

This approach is known as defusion, which involves de-escalating conflict by finding common ground and emphasizing shared interests. It aims to reduce tension by emphasizing that the conflicting parties have more similarities than differences.

Which Approach for Managing and Resolving Conflict Involves Playing Down