Which of the following is not a relationship-enhancement activity?
A) Remembering the customer after the sale
B) Correcting billing errors
C) Encouraging complaints
D) Expediting orders
E) All of the above are relationship-enhancement activities

Question

Quizplus · Accepted Answer

Encouraging complaints may not necessarily enhance the relationship, as customers may only complain when they are dissatisfied with a product or service. However, addressing complaints and resolving issues can be a relationship-enhancement activity. The other options (A, B, and D) are all examples of activities that can enhance the customer relationship.

Which of the Following Is Not a Relationship-Enhancement Activity