Which of the following is the best method a salesperson can utilize for reducing customer complaints?
A) Manage customer expectations (e.g., don't over promise)
B) Follow up daily or even hourly with the order fulfillment department
C) Offer the customer discount at the first sign of trouble to
D) Avoid contacting the customer until several weeks after the product is delivered
E) Both b and c are correct

Question

Quizplus · Accepted Answer

Managing customer expectations is the best method for reducing customer complaints as it sets realistic expectations and minimizes disappointment. Following up with the order fulfillment department and offering discounts may also help, but these actions alone may not address the root cause of the customer's issue. Avoiding contact with the customer for several weeks after delivery may only exacerbate the situation.

Which of the Following Is the Best Method a Salesperson