Question 1

Individuals in low-context cultures typically resolve conflict by

Accepted Answer

Low-context cultures typically resolve conflict through direct communication and assertion, not through avoidance, indirect communication, or nonassertion.

Question 2

Conflict rituals are

Accepted Answer

Conflict rituals are unacknowledged but repeating patterns of dealing with conflict, which can sometimes be harmful to a relationship. While they may seem familiar and comfortable, they can perpetuate negative dynamics and prevent resolution. It is important to identify and address these patterns in order to have healthier conflicts and ultimately improve the relationship.

Question 3

A person who buys a piece of new furniture, finds it damaged, and says nothing because he doesn't want to confront the retailer, is engaging in the personal conflict style of

Accepted Answer

The person is avoiding the conflict by not confronting the retailer about the damaged furniture.

Question 4

In a survey of conflict views of college men and women, women were described as being

Accepted Answer

The question states that in the survey, women were described as being more concerned with maintaining the relationship during a conflict. Option A accurately reflects this statement, while the other options do not.

Question 5

If both partners are willing, the collaborative win-win approach is very likely to be successful.

Accepted Answer

When both partners are open and willing to collaborate, it increases the chances of finding a solution that benefits both parties, making the collaborative win-win approach successful.

Question 6

Men are more likely than women to

Accepted Answer

Research has shown that men tend to be more competitive than women in various contexts, including sports, academics, and the workplace. However, it should be noted that these tendencies are not true for all men and women, and there is a wide range of individual differences within each gender.

Question 7

Which of the following is not an example of workplace bullying?

Accepted Answer

Assertive language can be a necessary and healthy way to communicate in a workplace as long as it's not disrespectful or discriminatory. The other choices listed are all examples of workplace bullying.

Question 8

Complementary and symmetrical conflict styles have been shown to produce

Accepted Answer

Complementary and symmetrical conflict styles can both have both positive and negative outcomes depending on the situation and individuals involved. They can lead to productive and peaceful conflict resolution or escalate the conflict and lead to negative outcomes such as divorce.

Question 9

If you listen to your partner sincerely, avoid judgmental attacks, and empathize with his/her concerns, there's a good chance you'll get the same behavior in return.

Accepted Answer

By actively listening, avoiding judgment, and showing empathy towards your partner, you are creating a positive and constructive environment for communication. This increases the likelihood that your partner will reciprocate the same behavior, leading to a healthier and more effective communication process.

Question 10

Win-win problem solving is seldom used because

Accepted Answer

Win-win problem solving requires both parties to be willing to work together and find a solution that benefits both parties. However, emotional reflexes and a lack of awareness of win-win problem solving can prevent it from being used effectively. Therefore, options A, B, and C are all hindrances to the use of win-win problem solving.

Question 11

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls

Accepted Answer

George Bach refers to the act of delivering subtle aggressive messages involving feelings of resentment, anger, or rage that aren't expressed directly as "crazymaking." This term describes a form of communication that is intended to disorient or manipulate the recipient.

Question 12

The "ownership" of a problem almost always belongs to

Accepted Answer

The person who is dissatisfied is the one who has the problem and therefore has ownership over it.

Question 13

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Accepted Answer

A) Relational conflict style refers to the unique way couples handle disagreements and conflicts over time. It includes the strategies and patterns of communication, problem-solving, and negotiation that the couple regularly uses.

Question 14

In order for a conflict to exist, two interdependent parties must perceive

Accepted Answer

In order for a conflict to exist, all three factors listed in options A, B, and C must be present. The parties must perceive incompatible goals, scarcity of resources and interference from the other party in achieving their goals. Therefore, option D is the most appropriate choice as it contains all three factors that are required for a conflict to exist. Option E is incorrect as it only includes two of the necessary factors.

Question 15

Researcher John Gottman has been able to predict with over 90 percent accuracy whether a marriage will end in divorce by looking for evidence of

Accepted Answer

According to the question, researcher John Gottman can predict with over 90 percent accuracy whether a marriage will end in divorce. This is done by looking for evidence of the four horsemen of destructive conflict styles. Therefore, the correct answer is B, the four horsemen of destructive conflict styles.

Question 16

An uncontrolled, spontaneous "explosion," a "Vesuvius," is

Accepted Answer

The text does not encourage uncontrolled explosions as a first step to solving conflict. Instead, it suggests healthy ways of communication and conflict resolution. A spontaneous explosion may feel therapeutic for the person experiencing it, but it can be overwhelming and harmful to their partner. Therefore, it is not a great way of eliminating defensive behaviors or ensuring that the partner will listen. The only correct option is B: it acknowledges the possibility of an uncontrolled explosion, but only as a last resort and only when the partner understands what is happening.

Question 17

Which of the following strategies is not recommend as a way to manage workplace bullying?

Accepted Answer

The answer of Which of the following strategies is not...

Question 18

In the "Looking At Diversity" reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background?

Accepted Answer

Marilyn Jorgensen recommends slowing down and adopting an attitude of curiosity, as well as showing genuine interest in the other person, when working with people from a different cultural background. These strategies can help improve communication and understanding between individuals from different cultures. Additionally, avoiding conflict and instead seeking to understand cultural differences can help build positive relationships.

Question 19

Stonewalling sends a(n)__________ message to the other person.

Accepted Answer

Stonewalling is a form of refusal to communicate or cooperate with the other person. It sends a disconfirming message, indicating a lack of respect and consideration for the other person's thoughts and feelings. It can also be frustrating and create a barrier in resolving conflicts or finding common ground.

Question 20

Women are more likely than men to say "we have to talk about it" because

Accepted Answer

Studies have shown that women tend to view withdrawal from a conflict as more injurious than men, which may lead them to be more likely to initiate discussions and say "we have to talk about it." This does not necessarily imply that women are more demanding or direct than men, but rather that they place a higher value on open communication and resolving conflicts.

Quiz 11: Managing Interpersonal Conflicts