Question 1

__________ is a feeling of strain and pressure that can originate from external sources or internal sources.​

Accepted Answer

Stress is the feeling of strain and pressure that a person can experience either from external sources such as work or from internal sources such as personal issues. While crises, vicarious trauma, and burnout may lead to stress, stress encompasses a broader range of factors that can cause strain and pressure.

Question 2

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client ​trauma, the helper begins to mimic the client's trauma-related symptoms.

Accepted Answer

Vicarious trauma occurs when helpers begin to experience trauma symptoms similar to those of their clients as a result of long-term exposure to trauma. This can lead to negative impacts on the helper both personally and professionally. Emotional fatigue and burnout also occur as a result of prolonged exposure to stressful situations, but they differ from vicarious trauma in their specific symptoms and causes. Crises refer to sudden and unexpected events that require immediate attention and response, which is different from the gradual onset of symptoms associated with vicarious trauma.

Question 3

__________ is a community-based approach to helping individuals, groups, and communities with a ​variety of crises in their lives.

Accepted Answer

Crisis intervention is a community-based approach that involves immediate and short-term assistance to individuals or groups facing a crisis situation that could potentially lead to extreme distress or harm. It aims to stabilize the situation and provide support and resources to help individuals and communities cope and recover from the crisis. Resilience, posttraumatic growth, and resourcefulness are all related concepts to crisis intervention but do not necessarily involve a community-based approach.

Question 4

​Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

Accepted Answer

Crisis intervention and other frontline mental health workers are at high risk for burnout due to the emotional strain and intensity of their work. Burnout can result in physical and emotional exhaustion, detachment from work and clients, and feelings of cynicism and negative attitudes towards work. While vicarious trauma and emotional trauma can also be experienced by these workers, they are often a result of prolonged exposure to traumatic events which can be mitigated with proper self-care and support. Self-talk, on the other hand, is a common coping mechanism and not necessarily a source of stress.

Question 5

__________ can be thought of as psychological first aid. This level of intervention is carried out by mental health professionals and a network of others such as ministers, judges, police and fire personnel, nurses, paramedics, physicians, school counselors, parole officers, teachers, and a wide range of human services workers.

Accepted Answer

First-order intervention refers to immediate, short-term assistance provided by a range of professionals and community members to support individuals in crisis, similar to psychological first aid.

Question 6

In order to help clients in crisis, the helper must identify __________, which include people in the client's life from whom they can draw strength during their crisis.​

Accepted Answer

Situational supports refer to the people, resources, and services available to a client during a crisis. Identifying these supports is an important step in helping clients in crisis. Coping mechanisms, specific situations, and self-talk are also important factors to consider, but are not directly related to identifying situational supports.

Question 7

The task of helpers ​who offer __________ is to help individuals tap any resources available to them to restore a sense of equilibrium, which will eventually enable them to work through their reactions so that they can meet future challenges.

Accepted Answer

Psychological first aid is a technique used by helpers to provide immediate assistance to individuals who are experiencing a crisis. The aim of psychological first aid is to provide individuals with the support and resources they need to restore their sense of equilibrium after a traumatic event or crisis. This enables them to work through their reactions and cope with future challenges. Second-level crisis intervention, vicarious trauma, and scientific assistance do not fit the description given in the question.

Question 8

​__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

Accepted Answer

The term that accurately describes the internal monologue we engage in at a conscious or semiconscious level is self-talk.

Question 9

The psychological first aid model the Los Angeles Unified School District uses to prepare teachers to work with students in the aftermath of a crisis consists of all of the following components EXCEPT

Accepted Answer

The psychological first aid model used by the Los Angeles Unified School District consists of the following components: Listen (to the student), protect (the student from further harm), and teach (the student coping strategies). The model does not include counseling as a specific component.

Question 10

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.​

Accepted Answer

Logging self-talk after specific situations, such as a consultation session or counseling a client, can help you identify any negative or irrational thoughts that may be impacting your emotions and behaviors. This can ultimately lead to greater self-awareness and improved coping strategies. The other options (B, C, and D) are not directly related to the need for logging self-talk after certain situations.

Question 11

​Sometimes, the initial level of intervention does not resolve a client's crisis. The effects of the crisis can linger, and vestiges much be worked through. This is where __________ becomes necessary.

Accepted Answer

Second-order intervention involves more in-depth and long-term work with clients who have not fully resolved their crisis through initial interventions. This may involve therapy, counseling, or other forms of mental health treatment.

Question 12

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.​

Accepted Answer

The scientific method has its origins with the Greek philosopher Aristotle and follows a structured process of observation, hypothesis formation, experimentation, and analysis. It is widely used in many fields, including science, engineering, and psychology, to solve problems and answer questions. The other options, such as psychological method or medical method, may utilize elements of the scientific method but are not as comprehensive or universally applicable.

Question 13

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

Accepted Answer

Time sample involves recording your self-talk for a set amount of time each day over several days. This allows you to become more aware of patterns in your self-talk and identify any negative or unhelpful thoughts that may be holding you back.

Question 14

It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper relationships following stressful life events. This is called

Accepted Answer

Posttraumatic growth refers to the positive psychological changes that can occur as a result of struggling with highly challenging life circumstances, such as trauma, loss, or adversity. Through this struggle, individuals can gain a greater appreciation for life, develop deeper relationships, and grow in personal strength and spiritual dimensions. Resilience refers to the ability to adapt and cope effectively in the face of stress and adversity, which can contribute to posttraumatic growth. Burnout refers to a state of emotional, physical, and mental exhaustion that can result from chronic stress and work demands. Crisis intervention refers to the immediate response and support provided to individuals or groups experiencing a sudden and overwhelming life event, with the goal of addressing their immediate needs and minimizing further harm.

Question 15

__________ are the actions, behaviors, or environmental resources that clients ​can use in getting through a crisis.

Accepted Answer

Coping mechanisms are specific actions or behavior that clients can use to manage stress or anxiety, or other negative emotions during the crisis. Situational supports, positive thinking patterns, and constructive thinking patterns are also helpful in coping with a crisis, but they are not specifically actions or behaviors that clients can use.

Question 16

The perception ​or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

Accepted Answer

Crises refer to when an individual perceives or experiences an event or situation as an intolerable difficulty that exceeds their current resources and coping mechanisms. This can result in a state of emotional turmoil that often requires immediate intervention and support. Stress refers to the physiological and psychological response to a perceived threat or challenge, and can be managed with various coping strategies. Vicarious trauma and burnout refer more specifically to the negative consequences of exposure to trauma or chronic stress, respectively.

Question 17

__________ is a stress-related syndrome that results from the cumulative drain on the helper's capacity to care for others.​

Accepted Answer

Compassion fatigue is a stress-related syndrome that happens when a caregiver or helper becomes emotionally exhausted from the constant stress of caring for others. It can lead to physical, emotional, and behavioral symptoms, making it difficult for the caregiver to provide effective care. Choices B, C, and D are not related to the concept of compassion fatigue.

Question 18

The stress generated by listening to multiple stories of trauma that clients bring to therapy may lead to a deterioration of the counselor's resiliency or coping abilities over time is defined as

Accepted Answer

The concept described in the question is commonly known as empathy fatigue or compassion fatigue. It refers to the psychological, emotional, and physical exhaustion experienced by therapists or caretakers who repeatedly listen to and empathize with clients' traumatic stories. Over time, this can lead to a reduced ability to provide effective care and can result in burnout. The other options (A, C, and D) are not accurate or applicable to this concept.

Question 19

__________ is the ability of an individual to cope with and bounce back from stressful and adverse events.​

Accepted Answer

Resilience refers to an individual's ability to recover and adapt to difficult situations or events. It involves being able to manage stress, overcome obstacles, and bounce back from setbacks. By developing resilience, individuals are better equipped to handle the challenges and pressures that come with life, both in the short and long term.

Question 20

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.​

Accepted Answer

Positive and constructive thinking patterns refer to techniques used to reframe situations in a more positive light, which can help reduce stress and anxiety for clients. Coping mechanisms can be part of this process, but may not necessarily involve reframing the situation itself. Burnout and situational supports may be related to stress management, but do not directly address reframing situations.

Quiz 14: Managing Crisis Personally and Professionally

__________ is a feeling of strain and pressure that can originate from external sources or internal sources.

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client trauma, the helper begins to mimic the client's trauma-related symptoms.

__________ is a community-based approach to helping individuals, groups, and communities with a variety of crises in their lives.

Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

In order to help clients in crisis, the helper must identify __________, which include people in the client's life from whom they can draw strength during their crisis.

The task of helpers who offer __________ is to help individuals tap any resources available to them to restore a sense of equilibrium, which will eventually enable them to work through their reactions so that they can meet future challenges.

__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

The psychological first aid model the Los Angeles Unified School District uses to prepare teachers to work with students in the aftermath of a crisis consists of all of the following components EXCEPT

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.

Sometimes, the initial level of intervention does not resolve a client's crisis. The effects of the crisis can linger, and vestiges much be worked through. This is where __________ becomes necessary.

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper relationships following stressful life events. This is called

__________ are the actions, behaviors, or environmental resources that clients can use in getting through a crisis.

The perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

__________ is a stress-related syndrome that results from the cumulative drain on the helper's capacity to care for others.

The stress generated by listening to multiple stories of trauma that clients bring to therapy may lead to a deterioration of the counselor's resiliency or coping abilities over time is defined as

__________ is the ability of an individual to cope with and bounce back from stressful and adverse events.

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.

Quiz 14: Managing Crisis Personally and Professionally

__________ is a feeling of strain and pressure that can originate from external sources or internal sources.​

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client ​trauma, the helper begins to mimic the client's trauma-related symptoms.

__________ is a community-based approach to helping individuals, groups, and communities with a ​variety of crises in their lives.

​Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

In order to help clients in crisis, the helper must identify __________, which include people in the client's life from whom they can draw strength during their crisis.​

The task of helpers ​who offer __________ is to help individuals tap any resources available to them to restore a sense of equilibrium, which will eventually enable them to work through their reactions so that they can meet future challenges.

​__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

The psychological first aid model the Los Angeles Unified School District uses to prepare teachers to work with students in the aftermath of a crisis consists of all of the following components EXCEPT

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.​

​Sometimes, the initial level of intervention does not resolve a client's crisis. The effects of the crisis can linger, and vestiges much be worked through. This is where __________ becomes necessary.

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.​

Recording your self-talk for 15 minutes at the same time each day for several days describes which productive way to become more aware of your self-talk?

It is possible to achieve positive growth by facing, working through, and sharing painful experiences. Trauma can be a springboard for transformation. Individuals, groups, and communities can become stronger and develop deeper relationships following stressful life events. This is called

__________ are the actions, behaviors, or environmental resources that clients ​can use in getting through a crisis.

The perception ​or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

__________ is a stress-related syndrome that results from the cumulative drain on the helper's capacity to care for others.​

The stress generated by listening to multiple stories of trauma that clients bring to therapy may lead to a deterioration of the counselor's resiliency or coping abilities over time is defined as

__________ is the ability of an individual to cope with and bounce back from stressful and adverse events.​

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.​

__________ is a feeling of strain and pressure that can originate from external sources or internal sources.

__________ can have a negative impact on helpers both personally and professionally. They occur when, as a result of long-term and intense exposure to client trauma, the helper begins to mimic the client's trauma-related symptoms.

__________ is a community-based approach to helping individuals, groups, and communities with a variety of crises in their lives.

Crisis intervention and other frontline mental health workers experience sources of stress that often lead to

In order to help clients in crisis, the helper must identify __________, which include people in the client's life from whom they can draw strength during their crisis.

The task of helpers who offer __________ is to help individuals tap any resources available to them to restore a sense of equilibrium, which will eventually enable them to work through their reactions so that they can meet future challenges.

__________ is the nearly constant internal monologue we engage in at a conscious or semiconscious level.

You might want to log your self-talk following __________, such as having a consultation session with a supervisor or counseling a client.

Sometimes, the initial level of intervention does not resolve a client's crisis. The effects of the crisis can linger, and vestiges much be worked through. This is where __________ becomes necessary.

The __________ has proven to be one of the most effective means of solving problems and dates back to the laws of logic, which have their origins with the Greek philosopher Aristotle.

__________ are the actions, behaviors, or environmental resources that clients can use in getting through a crisis.

The perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person's current resources and coping mechanisms is defined as

__________ is a stress-related syndrome that results from the cumulative drain on the helper's capacity to care for others.

__________ is the ability of an individual to cope with and bounce back from stressful and adverse events.

__________ includes ways of reframing a situation that can lessen stress and anxiety by substantially changing a client's perspective on a problem.