Question 1

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To ask the number and age of children,who cares for them,and if applicant plans to have more children

Accepted Answer

Asking about the number and age of children, who cares for them, and if the applicant plans to have more children is considered illegal in a job interview because it can lead to discrimination based on family status or plans to start a family.

Question 2

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​Exclude handicapped applicants as a class on the basis of their type of handicap

Accepted Answer

Excluding handicapped applicants based on their type of handicap is illegal under laws such as the Americans with Disabilities Act (ADA), which prohibits discrimination against individuals with disabilities in all areas of public life, including job applications and employment.

Question 3

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-Require proof of age by birth certificate after hiring

Accepted Answer

Requiring proof of age by birth certificate after hiring is legal as it is often necessary for verifying the employee's eligibility to work or for benefits purposes.

Question 4

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Be a good listener and offer advice when asked for or when appropriate given the situation

Accepted Answer

Offering advice, counsel, or analysis more than is asked for can be a personality hazard. The corrective action is to be a good listener and offer advice only when asked for or when appropriate given the situation.

Question 5

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​Inquire for the purpose of determining applicant's capability to perform the job

Accepted Answer

Questions aimed at determining an applicant's capability to perform job duties are legal, as they are relevant to the job's requirements and the employer's assessment of the candidate's qualifications.

Question 6

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To ask whether the applicant's work records are under another name

Accepted Answer

Asking if an applicant's work records are under another name is legal because it is relevant for background checks or verifying work history.

Question 7

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Listen and be objective to the situation;Do not react quickly to a situation

Accepted Answer

Some behaviors may cause trouble if not managed properly, so it's important to listen, be objective, and not react quickly to situations.

Question 8

Match each term with its definition.
-Periodic review of an employee's work performance

Accepted Answer

Evaluation is the process of assessing or reviewing an employee's work performance over a certain period.

Question 9

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To request birth certificate or baptismal record before hiring

Accepted Answer

Requesting a birth certificate or baptismal record before hiring is illegal as it can be used to discriminate based on age, nationality, or religion.

Question 10

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To ask if a woman is Miss,Mrs. ,or Ms.

Accepted Answer

Asking about marital status is considered discriminatory and is illegal in job interviews because it is not relevant to job performance.

Question 11

​Match the term to its definition.
-​Generally associated with such concepts as responsibility,liability,and other terms related to the expectation of account giving;the acknowledgment and assumption of responsibility for one's actions

Accepted Answer

Accountability is the term that best matches the definition provided, as it involves the acknowledgment and assumption of responsibility for one's actions, often in the context of responsibility and liability.

Question 12

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Coordinate and rely on advice from the providers and human resources department and act only within your scope of practice and duties as assigned

Accepted Answer

This corrective action is related to ensuring that managers act only within their scope of practice and duties as assigned, which aligns with the potential hazard of assigning duties and evaluating people outside their managerial capacity.

Question 13

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Make rounds in the office to see that exam and waiting rooms are in order;greet providers and staff;address any urgent needs or requests first

Accepted Answer

D  Checking email and EHR messages first thing in the morning can be a hazard as it may distract from addressing urgent needs or requests first. Additionally, behaviors that cause trouble can be a hazard, and making rounds to address urgent needs helps mitigate this.

Question 14

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To request applicant to give maiden name or any previous name s/he has used

Accepted Answer

Requesting an applicant to give a maiden name or any previous name they have used is considered illegal because it can be used to discriminate based on marital status, gender, or national origin.

Question 15

​Match the term to its definition.
-​A conflict management style where you are not paying attention to the conflict and not taking any action to resolve it

Accepted Answer

The avoiding style of conflict management involves not paying attention to the conflict and not taking any action to resolve it. This approach is characterized by withdrawal or sidestepping the issues.

Question 16

​Match the term to its definition.
-​A conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

Accepted Answer

Competing is a conflict management style where one uses formal authority or other power to satisfy their own concerns without regard to the concerns of the other party.

Question 17

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​Ask for number and ages of dependents and age of spouse after hiring for insurance and tax purposes

Accepted Answer

Asking for the number and ages of dependents and the age of a spouse after hiring for insurance and tax purposes is legal because it is relevant for benefits administration and tax withholding.

Question 18

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Be professional in your interactions with employees,including social networking

Accepted Answer

The answer of Managers must navigate through many issues and...

Question 19

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To ask marital status before hiring

Accepted Answer

Asking about marital status before hiring is considered illegal because it is irrelevant to the job's requirements and could be used to discriminate against the applicant.

Question 20

Match each term with its definition.
-Cessation of employment initiated by the employer

Accepted Answer

Termination is the term used to describe the cessation of employment initiated by the employer.

Quiz 60: Managing the Office

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To ask the number and age of children,who cares for them,and if applicant plans to have more children

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -Exclude handicapped applicants as a class on the basis of their type of handicap

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -Require proof of age by birth certificate after hiring

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -Inquire for the purpose of determining applicant's capability to perform the job

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To ask whether the applicant's work records are under another name

Match each term with its definition. -Periodic review of an employee's work performance

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To request birth certificate or baptismal record before hiring

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To ask if a woman is Miss,Mrs. ,or Ms.

Match the term to its definition. -Generally associated with such concepts as responsibility,liability,and other terms related to the expectation of account giving;the acknowledgment and assumption of responsibility for one's actions

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To request applicant to give maiden name or any previous name s/he has used

Match the term to its definition. -A conflict management style where you are not paying attention to the conflict and not taking any action to resolve it

Match the term to its definition. -A conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -Ask for number and ages of dependents and age of spouse after hiring for insurance and tax purposes

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To ask marital status before hiring

Match each term with its definition. -Cessation of employment initiated by the employer

Quiz 60: Managing the Office

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To ask the number and age of children,who cares for them,and if applicant plans to have more children

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​Exclude handicapped applicants as a class on the basis of their type of handicap

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -Require proof of age by birth certificate after hiring

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​Inquire for the purpose of determining applicant's capability to perform the job

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To ask whether the applicant's work records are under another name

Match each term with its definition. -Periodic review of an employee's work performance

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To request birth certificate or baptismal record before hiring

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To ask if a woman is Miss,Mrs. ,or Ms.

​Match the term to its definition. -​Generally associated with such concepts as responsibility,liability,and other terms related to the expectation of account giving;the acknowledgment and assumption of responsibility for one's actions

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To request applicant to give maiden name or any previous name s/he has used

​Match the term to its definition. -​A conflict management style where you are not paying attention to the conflict and not taking any action to resolve it

​Match the term to its definition. -​A conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​Ask for number and ages of dependents and age of spouse after hiring for insurance and tax purposes

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To ask marital status before hiring