Question 1

Match each term with its definition.
-Often allows you to select a priority level,depending on the time sensitivity of the message

Accepted Answer

The answer of Match each term with its definition.
-Often allows...

Question 2

​Match the term to its definition (note some answers may be used more than once).
-​A combination of practice management and electronic medical records

Accepted Answer

The answer of ​Match the term to its definition (note...

Question 3

​On average,it takes a person how long to pick up on your attitude from listening to the tone of your voice?

Accepted Answer

On average, it takes a person about 10 seconds to pick up on your attitude from listening to the tone of your voice. This quick assessment is largely due to the subconscious cues that people pick up from vocal tones, even before processing the actual words being said.

Question 4

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym.
-​Hear them out

Accepted Answer

The letter "H" in the HEAT technique stands for "Hear them out," which means to listen to the other person without interrupting.

Question 5

Match each term with its definition.
-Allows participants in different locations to hear and see each other at the same time

Accepted Answer

Teleconferencing is the technology that allows participants in different locations to hear and see each other simultaneously, facilitating meetings or discussions without the need for physical presence.

Question 6

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym.
-​Take action

Accepted Answer

"Take action" corresponds to the letter "T" in the HEAT acronym.

Question 7

​Match the term to its definition (note some answers may be used more than once).
-​Patient records in a digital format

Accepted Answer

The answer of ​Match the term to its definition (note...

Question 8

Match each term with its definition.
-May be used to allow patients to request prescription refills

Accepted Answer

Patient portals are online platforms that give patients access to their health information and allow them to communicate with their healthcare providers, including requesting prescription refills.

Question 9

​Match the term to its definition (note some answers may be used more than once).
-patients can create their own electronic health records;communicate with their provider electronically;request lab results,referrals,and appointments

Accepted Answer

The correct match for the definition provided is "patient portal." Patient portals are secure online websites that give patients 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as recent doctor visits, discharge summaries, medications, immunizations, allergies, and lab results. They can also communicate with their healthcare providers, request prescription refills, schedule appointments, and sometimes even make payments. This definition aligns with the functionalities described in the question, such as creating their own electronic health records, communicating electronically with their provider, and requesting lab results, referrals, and appointments.

Question 10

Match each term with its definition.
-Authorizes access to a patient's personal information

Accepted Answer

The answer of Match each term with its definition.
-Authorizes access...

Question 11

Match each term with its definition.
-Prevents you from disclosing patient information over the telephone to unauthorized parties

Accepted Answer

The Health Insurance Portability and Accountability Act (HIPAA) is designed to protect sensitive patient health information from being disclosed without the patient's consent or knowledge, which includes preventing unauthorized disclosure over the telephone.

Question 12

Match each term with its definition.
-Can be used to help compile contact information for community resources

Accepted Answer

Search engines can be used to compile contact information for community resources by allowing users to search for and access a wide range of information on the internet, including details about community resources.

Question 13

​Match the term to its definition (note some answers may be used more than once).
-​Refers to the interoperability of electronic medical records,or the ability to share medical records with other health care facilities

Accepted Answer

Electronic Health Record (EHR) refers to a digital version of a patient's paper chart and is designed to be shared across different healthcare settings, facilitating interoperability of electronic medical records.

Question 14

Match each term with its definition.
-Takes patient calls during non-office hours and relays messages to the office or on-call doctor

Accepted Answer

An answering service is designed to take calls during non-office hours and relay messages to the office or the on-call doctor, ensuring that patient inquiries are addressed even when the office is closed.

Question 15

​Match the term to its definition (note some answers may be used more than once).
-​Software provides the medical office the electronic component to deal with day-to-day financial and administrative operations of a medical practice;software allows information to be pulled from the patient's record and populated in the financial components of the patient account.

Accepted Answer

C) Practice Management (PM) software is designed to manage the day-to-day operations of a medical practice, including financial and administrative tasks. It often integrates with electronic health records (EHR) or electronic medical records (EMR) to pull patient information for billing and scheduling purposes.

Question 16

Match each term with its definition.
-Used for reference when placing long-distance phone calls

Accepted Answer

A time zone map is used for reference when placing long-distance phone calls to ensure calls are made at appropriate times across different time zones.

Question 17

​Match the term to its definition (note some answers may be used more than once).
-​A combination of electronic,wireless,or paper records

Accepted Answer

A hybrid system combines various types of records, including electronic, wireless, or paper records, fitting the description provided.

Question 18

Match each term with its definition.
-Should be filled out when a threatening call is received

Accepted Answer

An Unusual Occurrence Report (UOR) is typically filled out when a threatening call is received or any other significant or unusual event occurs that needs to be documented and reported within an organization.

Question 19

Match each term with its definition.
-System designed to address patients' language needs

Accepted Answer

Interpreter services are specifically designed to address patients' language needs by providing translation between the patient and healthcare providers to ensure clear and accurate communication.

Question 20

​The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym.
-​Apologize

Accepted Answer

Apologize corresponds to "A" in the HEAT acronym, which stands for Hear, Empathize, Apologize, and Take action.

Quiz 22: Telephone Communications

Match each term with its definition. -Often allows you to select a priority level,depending on the time sensitivity of the message

Match the term to its definition (note some answers may be used more than once) . -A combination of practice management and electronic medical records

On average,it takes a person how long to pick up on your attitude from listening to the tone of your voice?

The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Hear them out

Match each term with its definition. -Allows participants in different locations to hear and see each other at the same time

The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Take action

Match the term to its definition (note some answers may be used more than once) . -Patient records in a digital format

Match each term with its definition. -May be used to allow patients to request prescription refills

Match the term to its definition (note some answers may be used more than once) . -patients can create their own electronic health records;communicate with their provider electronically;request lab results,referrals,and appointments

Match each term with its definition. -Authorizes access to a patient's personal information

Match each term with its definition. -Prevents you from disclosing patient information over the telephone to unauthorized parties

Match each term with its definition. -Can be used to help compile contact information for community resources

Match the term to its definition (note some answers may be used more than once) . -Refers to the interoperability of electronic medical records,or the ability to share medical records with other health care facilities

Match each term with its definition. -Takes patient calls during non-office hours and relays messages to the office or on-call doctor

Match each term with its definition. -Used for reference when placing long-distance phone calls

Match the term to its definition (note some answers may be used more than once) . -A combination of electronic,wireless,or paper records

Match each term with its definition. -Should be filled out when a threatening call is received

Match each term with its definition. -System designed to address patients' language needs

The HEAT technique is one way to keep your attitude in check.Match each letter to the definition of the acronym. -Apologize