Question 1

Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?
A) Business-facing processes
B) Industry-specific customer-facing processes
C) Customer-facing process
D) Industry-specific business-facing processes

Accepted Answer

Jessica primarily works with industry-specific customer-facing processes because she consults on loans, talks clients through the loan process, and provides loans to members. These are all tasks that are specific to the financial industry and that involve interacting with customers.

Question 2

What is anything that happens during the course of a business process?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

BPMN Events are defined as anything that happens during the course of a business process. These events affect the flow of the process and usually have a cause (trigger) and an impact (result).

Question 3

What displays the path in which the process flows?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

BPMN Flow represents the sequence in which activities are performed or the path in which the process flows, connecting objects like events, activities, and gateways in a BPMN diagram.

Question 4

What is a task in a business process?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

A task in a business process is represented by a BPMN Activity. Tasks are the fundamental work elements of a process, detailing the specific actions that need to be performed.

Question 5

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?
A) As-Is process models
B) To-Be process models
C) Competitive business process models
D) Workflow model

Accepted Answer

As-Is process models are designed to represent the current state of business operations without incorporating any improvements or changes to the existing processes. They serve as a baseline for understanding and analyzing the current workflow and processes before planning any enhancements or optimizations.

Question 6

Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Accepted Answer

Strategic business processes are dynamic and focus on long-term business goals and objectives, such as entering new markets or product innovation, rather than routine, daily operations.

Question 7

What is represented by arrows in a business process model?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

Arrows in a business process model represent BPMN Flow, which indicates the sequence or flow of activities or tasks in a process.

Question 8

What is represented by a diamond shape in a business process model?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

In a business process model, specifically in Business Process Model and Notation (BPMN), a diamond shape represents a Gateway. Gateways are used to control the flow of a process, making decisions, and branching the process based on conditions.

Question 9

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

Strategic business processes involve planning and decision-making activities that shape the long-term direction and success of a business, including financial planning, expansion strategies, and stakeholder interactions, which are inherently dynamic and nonroutine.

Question 10

Business process modeling, or mapping, is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a(n) ________ sequence.
A) unstructured
B) semistructured
C) structured
D) unilateral

Accepted Answer

Business process modeling involves creating a detailed flowchart or process map that outlines the inputs, tasks, and activities of a work process in a structured sequence, ensuring clarity and efficiency in understanding and analyzing the process.

Question 11

What is used to control the flow of a process?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

BPMN Gateway is used to control the flow of a process by determining diverging and converging paths within the process flow.

Question 12

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Accepted Answer

Managerial business processes are indeed semidynamic and semiroutine, often occurring on a monthly basis, and involve strategic decisions such as resource allocation, sales strategies, and manufacturing process improvements. These processes are not as static as operational processes nor as dynamic as strategic planning processes, hence the term "semidynamic."

Question 13

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Accepted Answer

Operational business processes are indeed static and routine, involving daily tasks necessary for the smooth functioning of a business, such as inventory management and customer transactions.

Question 14

What is a graphical notation that depicts the steps in a business process?
A) Business process model nation
B) Business practice model notation
C) Business process model notation
D) Business practice management notes

Accepted Answer

Business Process Model Notation (BPMN) is the correct term for the graphical notation that represents the steps in a business process.

Question 15

Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Accepted Answer

Operational business processes are routine, daily activities such as order fulfillment, billing, and customer service. The description given fits more closely with tactical or strategic processes, which are less routine and more about improvement and strategy.

Question 16

Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Accepted Answer

Operationalized analytics refers to the integration of analytics into business processes to improve decision-making and operations, not specifically the use of AI and machine learning for automating tasks.

Question 17

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

Operational business processes are routine, day-to-day operations of a business like order fulfillment, customer service, and billing, not long-term strategic activities.

Question 18

What is represented by a rounded-corner rectangle in a business process model?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

A rounded-corner rectangle in a business process model represents a BPMN Activity, which can be a task or a sub-process within the overall process.

Question 19

What is represented by a circle in a business process model?
A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

Accepted Answer

A circle in a BPMN (Business Process Model and Notation) diagram represents an event, which signifies something that happens during the course of a process.

Question 20

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?
A) Business-facing processes
B) Industry-specific customer-facing processes
C) Customer-facing process
D) Industry-specific business-facing processes

Accepted Answer

Sarah's job duties involve internal processes related to managing the workforce, which are considered business-facing processes. These processes support the internal functioning of the organization rather than directly interacting with customers.

Quiz 21: Identifying Competitive Advantages

Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?

What is anything that happens during the course of a business process?

What displays the path in which the process flows?

What is a task in a business process?

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

What is represented by arrows in a business process model?

What is represented by a diamond shape in a business process model?

Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Business process modeling, or mapping, is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a(n) ________ sequence.

What is used to control the flow of a process?

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

What is a graphical notation that depicts the steps in a business process?

Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

What is represented by a rounded-corner rectangle in a business process model?

What is represented by a circle in a business process model?

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?