________ is the perceived fairness of the process used to resolve complaints.
A) Variable fairness
B) Perceptual equity
C) Procedural fairness
D) Service equity
E) Distributive fairness

Question

Quizplus · Accepted Answer

Procedural fairness is the perceived fairness of the process used to resolve complaints. Customers typically feel they have been dealt with fairly when store employees follow company guidelines.

________ Is the Perceived Fairness of the Process Used to Resolve