Question 1

Which of the following does the book cite as a classic example of botched multicultural management?
A) Google's underestimation of the impact of social media
B) Disneyland Paris's ignorance of French culture
C) Foxconn's use of underage workers
D) International human trafficking

Accepted Answer

Disneyland Paris is often cited as a classic example of botched multicultural management due to its initial failure to adequately adapt to French and European cultural norms and expectations.

Question 2

Which of the following definitions most clearly illustrates the concept of organizational communication?
A) The closer integration of countries and peoples thanks to developments in progressive capitalism
B) Habitual ways of seeing the world that are unique to each individual
C) The interaction required to direct a group toward a shared goal
D) The ways in which businesses make use of knowledge as a commodity

Accepted Answer

Organizational communication refers to the processes and methods used to exchange information and ideas within an organization, particularly as it pertains to achieving common goals. Choice C, "The interaction required to direct a group toward a shared goal," directly addresses this concept by highlighting the importance of communication in directing group efforts towards achieving shared objectives.

Question 3

Which of the following concepts refers to the new developments in communication technology that bridge information software with biological processes?
A) Biometrics
B) Urgent organizations
C) GPS
D) Wetware

Accepted Answer

Wetware refers to the integration of biological systems with electronic and information technology systems, essentially bridging the gap between biological processes and computational technology. This term is often used to describe systems where biological and artificial components work closely together.

Question 4

The Center for Creative Leadership identified four pivotal skills for global managers. They include all of the following EXCEPT
A) international business knowledge.
B) cultural adaptability.
C) the ability to speak multiple languages.
D) the ability to play the role of the innovator.

Accepted Answer

The Center for Creative Leadership emphasizes skills such as international business knowledge, cultural adaptability, and the ability to innovate as pivotal for global managers. The ability to speak multiple languages, while beneficial, is not listed among the core skills identified by the Center.

Question 5

An individual's overall satisfaction with his or her work experience in the context of other life experiences is the clearest definition of which of the following concepts?
A) Employee satisfaction
B) Quality of life
C) The goals of a progressive workplace
D) The goals of a family-friendly workplace

Accepted Answer

Quality of life encompasses an individual's overall satisfaction with their work experience in the context of their other life experiences, reflecting a broad assessment of well-being and happiness.

Question 6

According to the text, which of the following is NOT considered to be one of the changing critical dimensions of organizational processes?
A) Job security
B) Compensation
C) Time
D) Space

Accepted Answer

The answer of According to the text, which of the...

Question 7

Organizations like Amazon and Dell are cited by the book as examples of
A) urgent organizations.
B) new communication technologies.
C) multicultural organizations.
D) organizations that use outsourcing.

Accepted Answer

Amazon and Dell are cited by the book as examples of urgent organizations because they are able to respond quickly to changes in the market.

Question 8

Which of the following best describes how Chapter 1 views change?
A) Inevitable
B) Relatively slow
C) Understandable only in theory
D) Largely unnecessary, because systems are fairly stable

Accepted Answer

Chapter 1 views change as inevitable, suggesting that it is a constant and unavoidable aspect of life or systems.

Question 9

According to the text, traffickers in Southeast Asia are usually trading in which of the following commodities?
A) Young women and children
B) Both illegal and prescription drugs
C) Nuclear material
D) Food

Accepted Answer

Traffickers in Southeast Asia are commonly known for trading young women and children, often for purposes related to human trafficking and exploitation.

Question 10

Success across national boundaries requires, at the very least, which of the following skill sets?
A) The ability to speak the language of customers
B) The ability to speak the language of suppliers
C) Some understanding of cultural subtleties
D) All of the options are correct.

Accepted Answer

Success across national boundaries indeed requires the ability to speak the language of both customers and suppliers, as well as some understanding of cultural subtleties. These skills are essential for effective communication, negotiation, and relationship-building in a global context.

Question 11

For a period of time, which organization's conferences were a lightning rod for people protesting the negative economic effects of globalization on the environment and the world's poor?
A) International Monetary Fund (IMF)
B) World Trade Organization (WTO)
C) The World Bank
D) U.S. Federal Reserve

Accepted Answer

The World Trade Organization (WTO) conferences have often been a focal point for protests against globalization due to concerns about its impact on the environment and global inequality.

Question 12

According to the text, human survival has always hinged on
A) social contracts.
B) the ability to work together.
C) knowledge management.
D) managing natural resources.

Accepted Answer

Human survival has historically depended on the ability to work together, as collaboration and cooperation have been essential for overcoming challenges and ensuring the well-being of communities.

Question 13

Which of the following effects of globalization is considered a questionable labor practice in the text?
A) The use of technology such as the Internet
B) An increased loyalty toward stakeholders
C) Outsourcing labor to other countries
D) A focus on quality and customer service

Accepted Answer

Outsourcing labor to other countries is often considered a questionable labor practice because it can involve exploiting cheaper labor markets without adequate protections for workers, leading to concerns about workers' rights and working conditions.

Question 14

According to the text, which of the following technological advances has had a significant impact on organizations and business practices, as evidenced by the way that American music, films, and television command large markets abroad?
A) Companies must communicate to transcend time and space.
B) Technology has created new sites for work.
C) Many employees are now knowledge workers.
D) E-commerce has made it possible for any small company in the United States to be a global business.

Accepted Answer

The significant impact on organizations and business practices, particularly in how American music, films, and television command large markets abroad, is attributed to the advent of e-commerce. E-commerce has revolutionized the way businesses operate, allowing even small companies in the United States to reach global markets without the need for a physical presence in those markets. This technological advancement has facilitated the widespread distribution and accessibility of American cultural products worldwide.

Question 15

Which of the following have organizational communication scholars learned from the economic collapse of 2008?
A) Government and international agencies are important.
B) The economy is completely global.
C) Blind faith in market capitalism is dangerous.
D) All of the options are correct.

Accepted Answer

Government and international agencies are important, the economy is completely global, and blind faith in market capitalism is dangerous.

Question 16

Answers to questions about organizational communication are
A) highly situated and perishable.
B) the same across all industries.
C) the same as they were in previous times.
D) changing over time, but they apply to all organizations.

Accepted Answer

Organizational communication is highly situated and perishable because it depends on the specific context and can change rapidly with new developments and technologies.

Question 17

Which of the following most completely defines the term urgent organization?
A) One that is in danger of bankruptcy
B) One that has an organizational crisis
C) One that tries to shorten the product development cycle by placing less emphasis on customer service
D) One that aims to shorten the time employees respond to customers and to one another

Accepted Answer

Urgent organizations prioritize rapid response times both internally, among employees, and externally, in their interactions with customers. This focus on speed and efficiency in communication and action is what defines them, rather than the specific challenges or strategies mentioned in the other options.

Question 18

Which of the following are governments and consumers pressuring health-care providers to offer in place of costly fee-for-service business models?
A) Physician-centered models
B) Global health care
C) Lowest-cost models
D) Prevention-centric practices focusing on primary care physicians as care coordinators

Accepted Answer

Governments and consumers are increasingly advocating for prevention-centric practices that emphasize the role of primary care physicians as care coordinators. This approach is seen as a way to reduce overall healthcare costs by focusing on preventing illnesses and managing chronic conditions effectively, rather than relying on the more expensive fee-for-service models that charge for each treatment or procedure.

Question 19

Which of the following best characterizes the new social contract regarding the relationship between employees and organizations?
A) Employees who are efficient and are committed are guaranteed job security.
B) Employees who meet productivity standards are guaranteed increased social services such as child care and flexible work hours.
C) Employees must fit an organization's needs at the time while job security is fleeting.
D) Employers act in the best interest of their employees.

Accepted Answer

The new social contract suggests that job security is no longer guaranteed and employees must continuously adapt to fit the changing needs of organizations. This reflects a shift from previous expectations of long-term employment and loyalty between employers and employees.

Question 20

The potential to adopt a universal (and perhaps planetary) code of human rights is one version of which concept?
A) Globalization
B) Urgent organizations
C) Worldviews
D) Outsourcing

Accepted Answer

The concept of adopting a universal code of human rights falls under the broader idea of Globalization, which involves the integration and interaction of people, companies, and governments worldwide, including the adoption of universal standards and norms.

Quiz 1: Communication and the Changing World of Work

Which of the following does the book cite as a classic example of botched multicultural management?

Which of the following definitions most clearly illustrates the concept of organizational communication?

Which of the following concepts refers to the new developments in communication technology that bridge information software with biological processes?

The Center for Creative Leadership identified four pivotal skills for global managers. They include all of the following EXCEPT

An individual's overall satisfaction with his or her work experience in the context of other life experiences is the clearest definition of which of the following concepts?

According to the text, which of the following is NOT considered to be one of the changing critical dimensions of organizational processes?

Organizations like Amazon and Dell are cited by the book as examples of

Which of the following best describes how Chapter 1 views change?

According to the text, traffickers in Southeast Asia are usually trading in which of the following commodities?

Success across national boundaries requires, at the very least, which of the following skill sets?

For a period of time, which organization's conferences were a lightning rod for people protesting the negative economic effects of globalization on the environment and the world's poor?

According to the text, human survival has always hinged on

Which of the following effects of globalization is considered a questionable labor practice in the text?

According to the text, which of the following technological advances has had a significant impact on organizations and business practices, as evidenced by the way that American music, films, and television command large markets abroad?

Which of the following have organizational communication scholars learned from the economic collapse of 2008?

Answers to questions about organizational communication are

Which of the following most completely defines the term urgent organization?

Which of the following are governments and consumers pressuring health-care providers to offer in place of costly fee-for-service business models?

Which of the following best characterizes the new social contract regarding the relationship between employees and organizations?

The potential to adopt a universal (and perhaps planetary) code of human rights is one version of which concept?