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Enterprise Holdings Seeks to Achieve a 95% Customer Satisfaction Rate

Question 125

Multiple Choice

Enterprise Holdings seeks to achieve a 95% customer satisfaction rate, which is one of its marketing objectives. One way the company can achieve high levels of customer satisfaction is through the vehicle selection and maintaining strong relationships with automobile manufacturers to ensure Enterprise has the vehicles in stock that customers desire to rent. If Enterprise were developing a written marketing plan, which section of the plan would contain the information related to maintaining strong relationships with automobile vendors to ensure they have the vehicles customers wish to rent?


A) Marketing strategies
B) Marketing tactics
C) Key performance indicators
D) SWOT analysis

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