Question 1

Aaron,a sales manager,selects MBO because the biggest advantage is

Accepted Answer

MBO (Management by Objectives) focuses on defining specific objectives that employees need to achieve within a set timeframe. This approach is known for increasing employee motivation because it involves employees in the goal-setting process, making them more committed to achieving the objectives.

Question 2

Some companies try to give workers a large amount of discretion so they feel empowered.At Morning Star Company,the world's largest tomato processor,the empowerment program includes all of the following features except

Accepted Answer

The other features listed in the options are included in the empowerment program at Morning Star Company, but workers do not have the right to set their own salary. Salaries are determined by the company's compensation policy and market rates.

Question 3

Mary recently joined a team that has the responsibility of accomplishing a specific task,which requires using a combination of telecommunications and information technologies.Mary is part of a

Accepted Answer

A virtual team is a group of individuals who work together from different geographic locations and rely on communication technology such as telecommunications and information technologies to collaborate and accomplish tasks.

Question 4

At the Bowmanville,Ontario,plant of St.Mary's Cement Inc. ,members of various departments joined a team whose goal was to find ways to reduce the company's energy bills.After analyzing the situation,the committee developed a list of energy-saving initiatives and created plans to implement them.This is an example of a

Accepted Answer

The team at St. Mary's Cement Inc. was formed specifically to analyze a problem (high energy bills) and develop solutions to reduce costs. This is the definition of a problem-solving team.

Question 5

John recently joined a team,which sets its own goals,selects its own team members,and evaluates its performance.John is part of a

Accepted Answer

A self-managed team is a group of individuals who are responsible for planning, organizing, and controlling their own work activities. They have autonomy to make decisions, select team members, and evaluate their own performance. John's team exhibits these characteristics, and therefore, is a self-managed team. The other options either do not fit the description or do not provide enough information to determine if they are a good fit.

Question 6

When Maple Leaf Sports & Entertainment gives out "good job" cards to employees who do outstanding work,this is an example of which reinforcement strategy?

Accepted Answer

Positive reinforcement involves providing a reward or positive outcome to encourage the repetition of a desired behavior, such as giving "good job" cards for outstanding work.

Question 7

At Johnsonville Foods,teams recruit,hire,evaluate,and terminate low performers on their own.This is an example of a ________ team.

Accepted Answer

In a self-managed team, the members have the autonomy to manage their own work processes, make decisions, set goals, and evaluate performance. They are responsible for recruiting, hiring, evaluating, and even terminating their own members. Hence, Johnsonville Foods' teams that perform the mentioned tasks on their own can be categorized as self-managed teams.

Question 8

What does a job enrichment program attempt to accomplish?

Accepted Answer

A job enrichment program attempts to add one or more motivating factors to the job situation, such as providing opportunities for skill development, offering greater autonomy, and allowing for more meaningful work.

Question 9

Usha thinks that the best way to stop undesirable behaviour is to apply negative consequences to employees who exhibit it.Usha is using

Accepted Answer

Usha is advocating for the use of negative consequences to discourage and stop undesirable behavior. This is the definition of punishment, which involves adding a negative consequence in response to an employee's behavior in order to decrease the likelihood of that behavior being exhibited again in the future. Therefore, Choice A, punishment, is the correct answer.

Question 10

Mark feels that he can change his subordinates' behaviour by withholding negative consequences if his employees exhibit desirable behaviour.Mark is using ________ in order to influence employee behaviour.

Accepted Answer

Negative reinforcement involves removing an unpleasant consequence when a desired behavior occurs, which is what Mark is doing by withholding negative consequences.

Question 11

Don has started to arrive at work on time in order to avoid being yelled at by his boss.Don is responding to what reinforcement strategy?

Accepted Answer

Negative reinforcement involves the removal of an unpleasant stimulus (being yelled at) to increase the likelihood of a behavior (arriving on time).

Question 12

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Accepted Answer

Management by objectives is a strategy used to enhance job satisfaction by involving employees in the goal-setting and planning processes, which can increase their sense of autonomy and responsibility. It is also a tool for managing the planning process, as it helps align individual and team goals with organizational objectives. Theory X and Y, reinforcement and punishment, participative management and empowerment, and job enrichment are all other strategies for enhancing job satisfaction, but they are not necessarily used as tools for managing the planning process.

Question 13

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to ignore it.Marshall is using ________ as a strategy.

Accepted Answer

Omission involves ignoring undesirable behavior with the hope that it will decrease over time due to lack of reinforcement.

Question 14

The first step in establishing an effective MBO program is to

Accepted Answer

The first step in establishing an effective MBO program is to establish overall organizational goals, as these goals will provide a framework for setting individual employee goals. Once the organizational goals are established, they can be communicated to subordinates and goals can be set for each individual employee. Meeting with subordinates to establish goals and finding out their goals can follow once the overall organizational goals have been established.

Question 15

Alicia strongly believes in reinforcement as a strategy for motivating people to do good work.She therefore presents desired consequences to employees when they exhibit behaviour she desires.She is using

Accepted Answer

Alicia is using positive reinforcement by presenting desired consequences to employees when they exhibit behaviour she desires. Positive reinforcement is a strategy that involves presenting something (such as praise, a bonus, or a promotion) after a desired behaviour is exhibited in order to increase the likelihood of that behaviour being repeated.

Question 16

Pay,praise,promotions,suspensions,and firings are examples of

Accepted Answer

Pay, praise, promotions, suspensions, and firings are all examples of reinforcement, which is a fundamental concept in behaviorism. It involves using consequences to increase or decrease the likelihood of a particular behavior occurring again in the future.

Question 17

________ teams are based on the idea that the best solutions to problems are likely to come from the employees who actually do the work.

Accepted Answer

The answer of ________ teams are based on the idea...

Question 18

At Western Airlines,flight attendants now have more control over their own scheduling.This is an example of

Accepted Answer

The answer of At Western Airlines,flight attendants now have more...

Question 19

Which of the following is key to a successful MBO program?

Accepted Answer

The answer of Which of the following is key to...

Question 20

At WestJet,front-line employees have the right to issue travel credits to customers they feel have not been treated properly.This is an example of

Accepted Answer

The ability of front-line employees to issue travel credits is an example of empowerment, where employees are given the authority and resources to make decisions and solve problems without first having to consult with management. This practice not only gives employees a sense of ownership and control over their work but also enables them to provide better service to customers by addressing their needs in a timely and efficient manner.

Quiz 9: Motivating,satisfying,and Leading Employees