Question 1

Electronic components ______.

Accepted Answer

Electronic components typically have no moving parts, are generally durable, and do not require periodic adjustment, making all the given statements correct.

Question 2

Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are called ______.

Accepted Answer

Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are called jobbers. The other options, such as warehouse distributors, mass merchandisers, and freelancers, do not specifically cater to the automotive industry, nor do they specialize in aftermarket parts.

Question 3

Two technicians are discussing career opportunities. Technician A says working at a dealership helps one to develop into a well-rounded technician. Technician B says working at a dealership provides excellent opportunities for ongoing training. Who is correct?

Accepted Answer

The answer of Two technicians are discussing career opportunities. Technician...

Question 4

Technician A says that after an individual passes a particular ASE certification exam, that person is certified in that test area. Technician B says all the questions on an ASE certification exam are multiple choice type questions. Who is correct?

Accepted Answer

The answer of Technician A says that after an individual...

Question 5

Technician A says a specialty shop works on only one brand of car. Technician B says specialty shops work on only one or two systems of the automobile. Who is correct?

Accepted Answer

Both statements are correct. Specialty shops can focus on a single brand of car or specialize in specific systems of vehicles, such as transmissions or brakes.

Question 6

The BMW Step Program is an example of a(n) ______.

Accepted Answer

The answer of The BMW Step Program is an example...

Question 7

ASE certification is being discussed. Technician A says there are eight basic automobile technician certification areas. Technician B says you must pass all eight to become a ASE Master Technician. Who is correct?

Accepted Answer

Technician A is correct because there are eight basic automobile technician certification areas. Technician B is also correct because passing all eight is required to become an ASE Master Technician.

Question 8

The Federal Emissions Performance Warranty covers the catalytic converter for ______.

Accepted Answer

The Federal Emissions Performance Warranty covers the catalytic converter for 8 years/80,000 miles.

Question 9

Ongoing technical training and support are available from ______.

Accepted Answer

All the options listed provide ongoing technical training and support in the automotive industry.

Question 10

ASE certified technicians must be retested every _____ years to remain certified.

Accepted Answer

ASE certified technicians must be retested every five years to remain certified.

Question 11

ASE test are being discussed. Technician A says ASE is administered by the Department of Transportation. Technician B says most states require technicians to be ASE certified before they can work on automobiles. Who is correct?

Accepted Answer

ASE (Automotive Service Excellence) tests are not administered by the Department of Transportation; they are conducted by the National Institute for Automotive Service Excellence. Additionally, while ASE certification is highly regarded, most states do not require technicians to be ASE certified to work on automobiles.

Question 12

Technician A says the shop foreman's primary job is to help technicians with difficult jobs. Technician B says the shop foreman is sometimes called the lead technician. Who is correct?

Accepted Answer

Both technicians are correct. The primary job of a shop foreman is to assist technicians with difficult jobs, and they are often referred to as the lead technician because they are the most experienced and knowledgeable technician in the shop.

Question 13

Technician A says cooperative education programs are typically two years in length. Technician B says students in cooperative education programs spend the first year in the classroom and the second year working in the field. Who is correct?

Accepted Answer

The answer of Technician A says cooperative education programs are...

Question 14

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

Accepted Answer

Both technicians are correct. The service advisor indeed serves as a link between the customer and technician by interpreting the customer's concerns and communicating them to the technician. Additionally, most shops have computerized systems that generate estimates and repair orders, which makes strong computer skills necessary for the service advisor.

Question 15

The typical new car warranty covers repairs and replacement parts for ______.

Accepted Answer

The typical new car warranty, often referred to as a "bumper-to-bumper" warranty, covers repairs and replacement parts for 3 years or 36,000 miles, whichever comes first.

Question 16

In a large dealership, the service director oversees the operation of ______.

Accepted Answer

The service director typically oversees all aspects of the dealership's service operations, which can include the service department, parts department, and body shop.

Question 17

Repair shops are being discussed. Technician A says a franchise shop typically repairs all areas of the vehicle. Technician B says dealerships are typically owned by the car manufacturer. Who is correct?

Accepted Answer

Technician A's statement is incorrect because franchise shops often specialize in certain types of repairs rather than covering all areas of a vehicle. Technician B's statement is also incorrect because dealerships are usually independently owned and operated, not owned by the car manufacturers, though they may have agreements or contracts with them.

Question 18

Technician A says fleet service and maintenance technicians only work on trucks. Technician B says fleet service technicians in some large fleets are authorized to do warranty work for the manufacturer who sold the vehicles to the fleet. Who is correct?

Accepted Answer

Technician B is correct because fleet service technicians in some large fleets are indeed authorized to perform warranty work for the manufacturer. Technician A is incorrect because fleet service and maintenance technicians can work on a variety of vehicles, not just trucks.

Question 19

An expert technician who guides, encourages and counsels automotive students, who can explain things that may not be clear to them, and who stays in contact with them during their training and entry into the workforce is called a ______.

Accepted Answer

A mentor is someone who guides, encourages, and supports students, providing clarity and staying in contact during their training and transition into the workforce.

Question 20

A technician who passes all eight basic ASE automotive certification tests is certified as a(n) ______.

Accepted Answer

An individual who passes all eight basic ASE automotive certification tests is certified as a Master Automotive Technician.

Quiz 1: Careers in the Automotive Industry