Question 1

Ethics can be defined as not doing anything illegal.

Accepted Answer

Ethics refers to the morality of an act, not its legality. An illegal act, such as protesting bigotry, can be ethical. Conversely, a legal act, such as forcing workers to accept a benefits cut, can be unethical.

Question 2

Messages can be blocked or distorted by filters, any human or technological interventions between the sender and the receiver.

Accepted Answer

Filtering can be both intentional (such as automatically filing incoming messages based on sender or content)or unintentional (such as an overly aggressive spam filter that blocks legitimate emails).

Question 3

A message that is intended to mislead or manipulate the audience is unethical, even if its content is true.

Accepted Answer

Misleading or manipulating an audience is unethical because it can lead to serious problems. For example, a pharmaceutical company that fails to release data from an unofficial source that can affect proper evaluation of its product is being unethical, even if it is not legally bound to disclose the results.

Question 4

Social ________ tools such as blogs, wikis, and social networks have paved the way for companies to embrace the "2.0" approach to business communication.

Accepted Answer

The answer of Social ________ tools such as blogs, wikis,...

Question 5

When a sender puts an idea into a message, the sender is ________ the idea.

Accepted Answer

The answer of When a sender puts an idea into...

Question 6

A ________ ________ is the mixture of values, traditions, and habits that give a company its atmosphere or personality.

Accepted Answer

The answer of A ________ ________ is the mixture of...

Question 7

The 2.0 approach to business communication emphasizes interaction and conversation among senders and audiences.

Accepted Answer

Business Communication 2.0 values two-way and multi-way interaction between senders and their audience. The sender seeks feedback for the message sent, then modifies the message and sends it back out.

Question 8

Communication is the process of transferring ________ and ________ between senders and receivers.

Accepted Answer

The answer of Communication is the process of transferring ________...

Question 9

Although intellectual property laws were once a serious concern, the ease of sharing information through social media has decreased the need to be concerned with them.

Accepted Answer

The ease with which copying of copyrighted material can be accomplished makes intellectual property laws more important than ever. Most published materials allow the user to take a small excerpt of a few lines without payment. Bloggers and other individuals who take extensive sections of texts or images need to get permission to use the item, a process that can be both lengthy and costly.

Question 10

Groups affected in some way by a company's actions are referred to as ________.

Accepted Answer

The answer of Groups affected in some way by a...

Question 11

Selective ________ is the process of distorting or ignoring information that does not fit one's view of reality.

Accepted Answer

The answer of Selective ________ is the process of distorting...

Question 12

The more two people or two groups of people share experiences (personal, professional, and cultural)the more likely it is that receivers will extract the intended meanings senders encode into their messages.

Accepted Answer

In general, the more experiences you share with another person, the more likely you are to share perception and thus share meaning.

Question 13

Understanding and respecting the members of your audience and making every effort to get your message across in a meaningful way is necessary to adopt an ________-________ approach.

Accepted Answer

The answer of Understanding and respecting the members of your...

Question 14

Plagiarism is only a problem in the classroom. In the business environment, it's just another term for information sharing.

Accepted Answer

Plagiarism is not only unethical, it is also illegal. When there are no legal holds on a text, plagiarism is still unethical and wrong. If a text is truly worth stealing, rather than plagiarize the user should simply give credit to the original author.

Question 15

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

Accepted Answer

Business Communication 2.0 works better for projects and enterprises that need to be flexible and fluid. For example, a company does not want to use the 2.0 strategy of consulting customers or vendors when it comes to formulating a strategic plan that is intended to be highly structured and highly non-fluid.

Question 16

When people must choose between alternatives that aren't completely wrong or completely right, they are facing an ethical lapse.

Accepted Answer

When people must choose between alternatives that aren't completely wrong or completely right, they are facing an ethical dilemma not an ethical lapse.

Question 17

Workforce ________ refers to all the differences among the people you come into contact with on the job, including age, gender, sexual orientation, education, and so forth.

Accepted Answer

The answer of Workforce ________ refers to all the differences...

Question 18

In the communication process, ________ describes the step in which the audience extracts the idea from a message.

Accepted Answer

The answer of In the communication process, ________ describes the...

Question 19

________ ________ refers to the ability to relate to the needs of others, and is widely considered to be a vital characteristic of successful managers and leaders.

Accepted Answer

The answer of ________ ________ refers to the ability to...

Question 20

The only thing a person needs to receive a message is technical compatibility with the person who's sending the message.

Accepted Answer

Before someone can receive a message, he or she must sense it, select it, and then perceive it as a message.

Quiz 1: Achieving Success Through Effective Business Communication