ATM machines often require users to retrieve their ATM cards before they are given their cash withdrawals so as to prevent people from forgetting their cards.This is an example of using what tool to prevent service failures?
A)Kanban
B)Poka yoke
C)Kaizen
D)Jidoka

Question

Quizplus · Accepted Answer

Poka-yoke is a Japanese term that means "mistake-proofing". It is a technique used to prevent errors by designing the manufacturing process, equipment, and tools so that an operation literally cannot be performed incorrectly. In the context of ATM machines, requiring users to retrieve their ATM cards before dispensing cash is a form of mistake-proofing to prevent users from leaving their cards behind, thus avoiding a common service failure.

ATM Machines Often Require Users to Retrieve Their ATM Cards