Scores of 0 through 6 on a simple feedback system used to measure the net promoter score (NPS)represent customers who are
A)detractors.
B)neutral.
C)promoters.
D)None of the above

Name: Scores of 0 through 6 on a simple feedback system used to measure the net promoter score (NPS)represent customers who are A)detractors. B)neutral. C)promoters. D)None of the above
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Detractors are those who score from 0 to 6 on the NPS scale, indicating dissatisfaction and a higher likelihood of negative word-of-mouth.

Scores of 0 Through 6 on a Simple Feedback System