Question 1

Factors like Coca-Cola's brand name "Coke" and Nike's "swoosh" symbol construct ________ resources for the organization.
A) physical
B) intangible
C) financial
D) invisible
E) human

Accepted Answer

Coca-Cola's brand name "Coke" and Nike's "swoosh" symbol are intangible resources as they cannot be physically touched but hold value for the organization in terms of brand recognition and consumer loyalty.

Question 2

Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as
A) weaknesses.
B) strengths.
C) opportunities.
D) threats.
E) None of the answer choices is correct.

Accepted Answer

The resources and capabilities possessed by an organization are considered its strengths, which can be developed into a sustainable competitive advantage. Weaknesses refer to areas where the organization is lacking, opportunities are external factors that the organization can exploit, and threats are external factors that could harm the organization.

Question 3

The ability of Hampton Inn to provide customers moderately-priced accommodation with all the amenities and conveniences travelers want is an example of
A) contributing to superior customer value.
B) a second-to-market philosophy.
C) operating under a benchmarking philosophy.
D) providing a system that is easily duplicated.
E) None of the answer choices is correct.

Accepted Answer

Hampton Inn's ability to provide customers with moderately-priced accommodation that includes all the amenities and conveniences travelers want contributes to superior customer value.

Question 4

Customer value is determined by
A) a unique and different product.
B) a low-priced product.
C) the ability to respond to specific or distinct customer needs.
D) All of the answer choices are correct.
E) None of the answer choices is correct.

Accepted Answer

A unique and different product may be important, but it is not the only factor that determines customer value. A low-priced product may not necessarily provide the level of quality and service that customers desire. The ability to respond to specific or distinct customer needs is a crucial aspect of providing value. Therefore, all the answer choices are correct in determining customer value.

Question 5

Characteristics of dynamic capabilities include all of the following except
A) timely responsiveness.
B) reactive responsiveness.
C) rapid and flexible product innovation.
D) coordinating and deploying organizational resources and capabilities.
E) None of the answer choices is correct.

Accepted Answer

Dynamic capabilities are focused on proactive rather than reactive responsiveness. They involve the ability to adapt and change business processes and strategies in order to respond to changes in the business environment. Rapid and flexible product innovation, coordinating and deploying organizational resources and capabilities, and timely responsiveness are all characteristics of dynamic capabilities.

Question 6

Core competencies cannot be a source of ________, but can contribute to the development of ________.
A) organizational goals; competitive advantage
B) dynamic capabilities; internal analysis.
C) competitive advantage; distinctive capabilities.
D) distinctive capabilities; organizational goals
E) None of the answer choices is correct.

Accepted Answer

Core competencies are a source of competitive advantage, not organizational goals. However, they can contribute to the development of distinctive capabilities, leading to an even stronger competitive advantage. Dynamic capabilities are a separate concept related to an organization's ability to adapt and change, whereas internal analysis refers to the process of assessing an organization's resources and capabilities.

Question 7

Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as
A) a distinctive organizational capability.
B) an exceptional opportunity.
C) a superior customer value.
D) a distinguished service.
E) None of the answer choices is correct.

Accepted Answer

Southwest's quick gate turnaround time and exceptional employee-customer interactions are not easily imitated by other airlines and thus forms a distinctive organizational capability.

Question 8

A systematic way of examining all of the organization's functional activities and how well they create customer value is
A) core competency development.
B) value chain analysis.
C) organizational goal analysis.
D) organizational change.
E) None of the answer choices is correct.

Accepted Answer

Value chain analysis is a systematic way of examining all of the organization's functional activities and how well they create customer value. This analysis involves assessing each step of the process for its contribution to creating value, from procurement through to after-sales support. It includes both primary activities, like production and marketing, and support activities, like accounting and HR.

Question 9

Special and unique capabilities that distinguish the organization from its competitors are called
A) distinguished organizational capabilities.
B) distinctive organizational capabilities.
C) demonstrated organizational capabilities.
D) denoted organizational capabilities.
E) delineated organizational capabilities.

Accepted Answer

Distinctive organizational capabilities refer to the special and unique capabilities that set an organization apart from its competitors. These capabilities may include advanced technology, superior customer service, or unique expertise in a particular field.

Question 10

________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.
A) Organizational capabilities
B) Accumulated knowledge
C) Actual work activities
D) Organizational routines and processes
E) None of the answer choices is correct.

Accepted Answer

Organizational routines and processes are the regular, predictable, and sequential patterns of work activities performed by organizational members. These routines and processes are established over time as organizational members learn how to perform tasks efficiently and effectively, and they can help ensure that work is performed consistently and reliably across the organization.

Question 11

Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as
A) weaknesses.
B) strengths.
C) opportunities.
D) threats.
E) None of the answer choices is correct.

Accepted Answer

Weaknesses are internal factors that hinder an organization's ability to compete effectively, such as lacking resources or deficient capabilities. Therefore, weaknesses are the best choice for this question.

Question 12

The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called
A) strengths.
B) core competencies.
C) capabilities.
D) customer value.
E) operations.

Accepted Answer

Capabilities refer to the organization's routines and processes that influence how well it can convert inputs into outputs, reflecting its operational effectiveness and efficiency.

Question 13

The concept of the value chain was developed by
A) Milton Friedman.
B) Peter Drucker.
C) Alfred Chandler.
D) Tom Peters.
E) Michael Porter.

Accepted Answer

The concept of the value chain was developed by Michael Porter, a renowned business strategist and Harvard Business School professor in his book "Competitive Advantage: Creating and Sustaining Superior Performance." The book describes how a company's value is created and how it can be enhanced by analyzing and optimizing the various activities in the value chain.

Question 14

All of the following constitute primary activities except
A) procurement.
B) marketing and sales.
C) outbound logistics.
D) operations.
E) customer service.

Accepted Answer

The primary activities are those involved in the creation and delivery of the product, including inbound logistics, operations, outbound logistics, marketing and sales, and customer service. Procurement is a support activity that involves acquiring the necessary inputs for the production process and is not considered a primary activity.

Question 15

The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called
A) distinctive organizational capabilities.
B) competitive intelligence.
C) core weaknesses.
D) core competencies.
E) core opportunities.

Accepted Answer

The description provided matches the definition of core competencies, which refer to the set of unique capabilities and resources that a company possesses that set it apart from competitors and allow it to offer superior value to customers. These competencies are typically shared across multiple products or businesses and form the basis for the company's competitive advantage. Option A is close, but "distinctive organizational capabilities" is not the commonly used term. Options B, C, and E are not accurate definitions of this concept.

Question 16

Identifying distinctive organizational capabilities involves
A) preparing an historical product/market profile.
B) describing top management organizational capabilities and competencies.
C) sorting the core capabilities and competencies according to functional level priorities.
D) identifying the functional strategies.
E) None of the answer choices is correct.

Accepted Answer

The answer of Identifying distinctive organizational capabilities involves
A) preparing an...

Question 17

All of the following constitute support activities except
A) technological development.
B) firm's infrastructure.
C) operations.
D) human resource management.
E) procurement.

Accepted Answer

Operations are considered a primary activity in the value chain, along with inbound logistics, outbound logistics, marketing and sales, and service. The support activities include technological development, firm's infrastructure, human resource management, and procurement.

Question 18

One activity in organizational routines and processes is
A) obtaining needed raw materials.
B) establishing various product pricing structures.
C) generating end-of-quarter financial reports.
D) generating operational statistical reports.
E) All of the answer choices are correct.

Accepted Answer

All of the answer choices are examples of activities that can be part of organizational routines and processes. Obtaining raw materials is part of the procurement process, establishing pricing structures is part of the marketing and sales processes, and generating financial and operational reports is part of the administrative and accounting processes.

Question 19

The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of
A) contributing to superior customer value.
B) creating a product that is difficult for competitors to imitate.
C) developing an innovation that can be used in a number of ways.
D) simulating an effective system developed by a competitor.
E) making a product with a low amount of financial capital.

Accepted Answer

Honda's ability to use its fuel-efficient and reliable engines in multiple product lines demonstrates the company's innovation and versatility in developing an innovation that can be used in a number of ways. This approach also helps Honda to create a product that is difficult for competitors to imitate, contributing to superior customer value.

Question 20

Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?
A) Inbound logistics
B) Procurement
C) Human resource management
D) Firm's infrastructure
E) None of the answer choices is correct

Accepted Answer

Inbound logistics is considered a primary activity in Porter's value chain analysis. Primary activities relate directly to the creation, sale, maintenance, and support of a product or service.

Quiz 4: Assessing Strengths and Weaknesses: Doing an Internal Analysis

Factors like Coca-Cola's brand name "Coke" and Nike's "swoosh" symbol construct ________ resources for the organization.

Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as

The ability of Hampton Inn to provide customers moderately-priced accommodation with all the amenities and conveniences travelers want is an example of

Customer value is determined by

Characteristics of dynamic capabilities include all of the following except

Core competencies cannot be a source of , but can contribute to the development of .

Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as

A systematic way of examining all of the organization's functional activities and how well they create customer value is

Special and unique capabilities that distinguish the organization from its competitors are called

________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as

The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called

The concept of the value chain was developed by

All of the following constitute primary activities except

The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called

Identifying distinctive organizational capabilities involves

All of the following constitute support activities except

One activity in organizational routines and processes is

The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of

Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?