Michelle Must Write a Bad-News Message to Her Staff Telling

Michelle must write a bad-news message to her staff telling them that their hours next month will be reduced. She has just completed Phase 1 of the prewriting process and is beginning Phase 2. What should she do first?

A) She should write the rough draft of her message.
B) She should select an appropriate colour of stationery that will calm the reader.
C) She should analyze the bad news to determine how it will affect the reader.
D) She should gather information and brainstorm ways to present the reasons for the bad news.