What is the purpose of a buffer statement in a negative message?
A)to ensure that the company avoids legal liability
B)to reduce the reader's shock or pain related to the bad news
C)to inform the reader of the reasons for the bad news
D)to explain company policy regarding the bad-news message

Question

Quizplus · Accepted Answer

A buffer statement is used to soften the impact of the negative message and reduce the reader's shock or pain.

What Is the Purpose of a Buffer Statement in a Negative