Question 1

Oral and written communication skills, listening proficiency, nonverbal behaviour, and etiquette expertise are all examples of soft skills.

Accepted Answer

Soft skills refer to personal attributes that enable someone to interact effectively and harmoniously with others, including communication, listening, nonverbal behavior, and etiquette.

Question 2

Which statement does NOT accurately describe facial expressions and posture?

Accepted Answer

Standing up straight is generally associated with confidence and attentiveness, not arrogance.

Question 3

Which statement best describes the importance of manners and business etiquette?

Accepted Answer

Employers value professionalism and courtesy as they contribute to a positive work environment and can influence hiring and promotion decisions.

Question 4

Which of the following sends a negative nonverbal message?

Accepted Answer

Sending an email with misspellings and grammatical errors can convey a lack of attention to detail and professionalism, which is a negative nonverbal message.

Question 5

Which of the following best describes nonverbal communication?

Accepted Answer

Nonverbal communication encompasses a wide range of behaviors beyond just body language, including facial expressions, gestures, posture, and even tone of voice. It is not always accompanied by spoken words and can be both intentional and unintentional. We constantly send and receive nonverbal messages in our daily interactions.

Question 6

How much of what we hear do experts say that we ignore, forget, distort, or misunderstand?

Accepted Answer

Experts suggest that we ignore, forget, distort, or misunderstand about 75 percent of everything we hear, indicating that a significant portion of auditory information is not accurately processed or retained.

Question 7

Which of the following is an effective way to improve your nonverbal communication skills?

Accepted Answer

Asking for feedback from friends and family can help you become more aware of your nonverbal communication habits and improve them.

Question 8

Several factors may cause poor listening habits. Which of the following is NOT one of these factors?

Accepted Answer

Physical hearing disability is a physiological issue, not a habit, and is not related to poor listening habits caused by behavioral or environmental factors.

Question 9

Peter was just hired as an accounting assistant and wants to make a good impression in his new position. What should he do when listening to his supervisor?

Accepted Answer

Peter should show his interest by leaning forward and striving for good eye contact, as this demonstrates active listening and engagement with his supervisor.

Question 10

Which of the following statements regarding listening skills and customer service is NOT correct?

Accepted Answer

Training employees in listening skills can be effective, and companies often invest in such training to improve customer service.

Question 11

Which of the following best describes the impact of workplace appearance and attire?

Accepted Answer

Casual dress policies can sometimes lead to reduced productivity and lax behavior, as they may blur the lines between professional and personal environments.

Question 12

Which of the following is the best advice for sending professional e-mails on the job?

Accepted Answer

Using complete sentences and proper punctuation is important in conveying a professional tone and avoiding confusion or misunderstandings. IM abbreviations may not be understood by all recipients and can seem unprofessional. Checking spelling and grammar is important for all messages, not just external ones, to maintain credibility and avoid errors. Using too many exclamation points can come across as unprofessional or overly emotional.

Question 13

Which statement best describes listening skills?

Accepted Answer

Most workers spend a significant portion of their communication time listening, making it a crucial skill in the workplace.

Question 14

Which of the following statements about etiquette in the workplace is correct?

Accepted Answer

Good manners and courtesy help create a positive image of an organization, fostering a respectful and professional work environment.

Question 15

Which of the following is NOT a form of nonverbal communication?

Accepted Answer

Nonverbal communication involves conveying messages without the use of words. The adjectives used in a sales letter are verbal communication, as they involve the use of words to convey a message.

Question 16

Stephanie is about to start her first full-time job after earning her degree and wants to appear as professional as possible. What advice would you give her?

Accepted Answer

A professional email address is important for making a good impression in a work environment.

Question 17

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills will make him a better listener?

Accepted Answer

Asking clarifying questions helps ensure understanding and keeps the conversation focused, improving listening skills.

Question 18

Which of the following statements best describes eye contact?

Accepted Answer

Eye contact is often considered a strong indicator of a speaker's true feelings and attitudes, as it can convey confidence, sincerity, and engagement.

Question 19

Stephen will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?

Accepted Answer

Sending written thank-you notes is a professional way to express appreciation and build positive relationships in the workplace.

Question 20

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can use to improve her listening skills?

Accepted Answer

Rephrasing and summarizing the speaker's message in her own words helps Alyssa ensure she understands the message correctly and shows the speaker that she is actively engaged in the conversation.

Quiz 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills