For Bank of America, the "production" activity typically occurs when the
A) customer specifies the service requirements.
B) service is paid for by the customer.
C) service is designed in-house.
D) service is delivered to the customer.
E) customer provides feedback.

Question

Quizplus · Accepted Answer

The "production" activity for a service like banking typically occurs when the service is delivered to the customer, as this is when the service is actually being "produced" or executed.

For Bank of America, the "Production" Activity Typically Occurs When