Spedex, an on-rent cab provider company, launches a new feature on its website that can help its customers track their cabs online. The feature requires a sign-in process. Since the feature is new, many customers face problems in figuring out a way to access this feature. To solve this problem, Spedex creates a customer-support page on its website that will resolve the issues of its customers. In this scenario, the customer-support page on Spedex's website is an example of a(n) _____.
A) business intelligence system
B) expert system
C) cybermediary
D) data warehouse

Question

Quizplus · Accepted Answer

An expert system is a computer program that is designed to emulate the decision-making ability of a human expert. In this case, the customer-support page on Spedex's website is an expert system because it is designed to help customers resolve issues with the new feature on the website.

Spedex, an On-Rent Cab Provider Company, Launches a New Feature