Support processes generally do not directly add value to products and services.

Question

Quizplus · Accepted Answer

Support processes are necessary to enable the production and delivery of products and services, but they do not directly add value to these products and services. Value is added through the core processes that involve the creation or delivery of goods or services. Support processes include functions such as accounting, human resources, and IT, which are important for the smooth operation of the organization but do not directly impact the value of the end product or service.

Support Processes Generally Do Not Directly Add Value to Products