The employees of an insurance firm are given the task of studying the very successful employee training program at a bank.This is an example of:
A)process management.
B)strategic reengineering.
C)benchmarking.
D)quality control.

Question

Quizplus · Accepted Answer

This is an example of benchmarking, which is the process of comparing one's own practices and performance against those of other organizations in order to identify areas for improvement. The insurance firm is studying the successful training program at a bank as a benchmark to improve their own training program.

The Employees of an Insurance Firm Are Given the Task