Internal activities are primarily concerned with _____,while external activities require attention to _____.
A)employees; customers
B)efficiency; effectiveness
C)production; service delivery
D)standardization; customization

Question

Quizplus · Accepted Answer

Internal activities are focused on improving efficiency and productivity within the organization, whereas external activities involve understanding and meeting the needs of customers and other external stakeholders. Therefore, the best choice is B, which identifies that internal activities require attention to efficiency, while external activities require attention to effectiveness in meeting customer needs. The other options may be relevant to internal and external activities, but they do not capture the primary focus of each.

Internal Activities Are Primarily Concerned with _____,While External Activities Require