In services low in _____,the customer's impression of physical facilities,processes,and procedures is important.
A) market appeal
B) customer contact
C) customization
D) labor intensity
Correct Answer:
Verified
Q51: Poka-yoke focuses on two aspects:
A)design and control.
B)prediction
Q52: _ is a process in which all
Q53: A goal to reduce the time required
Q54: In a total-quality manufacturing environment,the burden of
Q55: With higher levels of _,appropriate staff behavior
Q57: Customer errors _ stage of a service
Q58: Any process control system has all of
Q59: _ arise in the contact between the
Q60: Providing personalized,custom-designed products to meet individual preferences
Q61: The term _ refers to approaches that
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