Customer errors _____ stage of a service include failure to signal service inadequacies,to learn from experience,to adjust expectations,and to execute appropriate post-encounter actions.
A)at the delivery
B)at the resolution
C)in the preparation
D)during an encounter

Question

Quizplus · Accepted Answer

Customer errors at the resolution stage involve failing to address service inadequacies, not learning from past experiences, not adjusting expectations, and not taking appropriate actions after the service encounter.

Customer Errors _____ Stage of a Service Include Failure to Signal