When a(n)_____ is not corrected before it reaches the customer,the error becomes a(n)_____.
A)internal failure; external failure
B)process error; product error
C)design failure; service failure
D)micro error; macro error

Question

Quizplus · Accepted Answer

Internal failure refers to errors or defects that are identified and corrected before the product or service is delivered to the customer. However, if these errors are not corrected and reach the customer, they become external failures. Therefore, option A is the correct choice. Process errors and design failures may also lead to internal or external failures, but they do not directly address the question being asked. Micro and macro errors are not relevant in this context.

When A(n)_____ Is Not Corrected Before It Reaches the Customer,the