Question 1

A new product development team for Fountain Cards Limited includes an artist whose job it is to draw the illustrations that will accompany new cards. This artist is acting according to his or her

Accepted Answer

The artist is fulfilling a specific function or responsibility within the team, which is referred to as a group role.

Question 2

Formal leaders of groups and teams are

Accepted Answer

Formal leaders of groups and teams are typically appointed by managers, as they are given authority and responsibility to lead the team towards achieving organizational goals.

Question 3

During the first stage of group development, managers should

Accepted Answer

During the first stage of group development, known as the forming stage, it is important for managers to ensure that each member feels valued and included to build trust and cohesion within the group.

Question 4

Sophia works as a project manager for a growing software company and oversees a group of 40 people. Recently she has noticed that the team is communicating less effectively than it has in the past, and she has overheard more than one employee confess to feeling that their ideas go unheeded in group meetings. Which of the following actions would best help Sophia turn the situation around?

Accepted Answer

Splitting the employees into smaller groups can enhance communication by making it easier for individuals to share their ideas and feel heard. Smaller groups can foster a more inclusive environment where everyone has the opportunity to contribute.

Question 5

The head of a group who emerges naturally from within the group is called a(n)

Accepted Answer

An informal leader is someone who naturally emerges as a leader within a group without being officially appointed or given a formal title.

Question 6

The set of behaviors and tasks that a member of the group is expected to perform because he or she is a member of the group is known as

Accepted Answer

A group role refers to the specific behaviors and tasks that an individual is expected to perform as a member of a group.

Question 7

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as

Accepted Answer

Friendship groups are informal groups of workers who meet socially and enjoy each other's company, either on or off the job.

Question 8

Managers frequently assume a leadership role in which of the following groups or teams?

Accepted Answer

Managers frequently assume a leadership role in command groups and top management teams because these groups are responsible for making high-level decisions that affect the entire organization.

Question 9

Which of the following aspects of a group includes the characteristics and processes from which the group derives its function and effectiveness?

Accepted Answer

Group dynamics refers to the characteristics and processes that influence how a group functions and its effectiveness, including how members interact and work together.

Question 10

The members of a task force have disagreements because some members do not want to do what some of the other members want them to do. This stage of group development is known as

Accepted Answer

The "storming" stage is characterized by conflict and disagreement as group members express differing opinions and vie for positions and roles within the group.

Question 11

A manager of a group encourages members of the group to take on additional responsibilities as they see the need. This is an example of

Accepted Answer

Role making involves individuals taking on additional responsibilities or roles beyond what is formally assigned, often encouraged by a manager to enhance team dynamics and effectiveness.

Question 12

What type of group helps satisfy employees' needs for interpersonal interaction and can provide needed social support in times of stress?

Accepted Answer

Friendship groups help satisfy employees' needs for interpersonal interaction and provide social support during stressful times.

Question 13

The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is known as

Accepted Answer

The forming stage is when group members get to know each other and establish ground rules.

Question 14

Splitting the work to be performed into particular tasks and assigning tasks to individual workers is called

Accepted Answer

Division of labor refers to the process of breaking down work into specific tasks and assigning these tasks to different workers to improve efficiency and productivity.

Question 15

A group of college professors from the Jackson Business School meets once a week for lunch to discuss the college's accreditation efforts. This is an example of a(n)

Accepted Answer

An interest group is a group of individuals who come together to discuss or pursue a common interest or goal, such as the college's accreditation efforts in this case.

Question 16

Tom, the marketing manager, who is a member of a task force for new product development, is expected to represent the marketing department's concerns to the task force. Tom and his involvement with the task force describe

Accepted Answer

Tom's involvement with the task force represents a group role, as he is expected to represent the marketing department's concerns within the task force.

Question 17

Task forces and standing committees are often led by

Accepted Answer

The answer of Task forces and standing committees are often...

Question 18

In which stage of group development is it particularly important for managers to strive to make each member feel that he or she is a valued part of the group?

Accepted Answer

During the forming stage, it is crucial for managers to make each member feel valued to build trust and cohesion as the group is just coming together.

Question 19

A number of people in the customer service department of Amazing Online Items have expressed their desire to be able to telecommute one day a week and believe this will increase their productivity and offer relief from the stress of traveling to the office in dense traffic. Sergei suggests they talk to their manager about instituting this change. Forming which type of group increases the likelihood of success when these employees approach their manager with their proposal?

Accepted Answer

An interest group is formed by individuals who share a common goal or interest, such as the desire to telecommute. By forming an interest group, employees can collectively present their case, increasing their chances of persuading management to consider their proposal.

Question 20

A group of employees at Swift Motors has initiated a marathon run with the aim of raising funds for the maintenance of a children's park in Chicago. This group can be defined as a(n)________ group.

Accepted Answer

An interest group is formed by individuals who come together to achieve a common goal or interest, such as raising funds for a cause.

Quiz 11: Effective Team Management