According to Deming,a product or service possesses quality if:
A)the production process engages more workforce.
B)the cost of the product or service exceeds its benefit.
C)it enjoys a sustainable market.
D)it shows variations in its production process.

Question

Quizplus · Accepted Answer

According to Deming, quality is defined as meeting or exceeding customer expectations and needs, leading to a sustainable market. Option A is incorrect because engaging more workforce does not necessarily mean better quality, and may lead to inefficiencies in the production process. Option B is incorrect because a product or service with a cost exceeding its benefit is not considered quality. Option D is incorrect because variations in the production process are seen as a source of defects and lower quality.

According to Deming,a Product or Service Possesses Quality If