The North Star Hotel,a luxury hotel,encourages its employees to develop strong,personal relationships with guests.It offers customized toiletries to its customers based on their preferences.It also has an entire floor dedicated to suites that have air purification systems.These value-added services make the North Star Hotel unique as these services are not available at other hotels.In this scenario,the North Star Hotel is at the _____ level of relationship marketing.

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The North Star Hotel is at the structural level of relationship marketing because it offers unique services like customized toiletries and air purification systems that are not available at other hotels, creating a structural bond with its customers.

The North Star Hotel,a Luxury Hotel,encourages Its Employees to Develop