Question 1

"Virtually all interviewing, counseling, and psychotherapy sessions involve ____, often deciding what actions to take in intrapersonal or interpersonal conflict."
A)​decisions
B)​organizing a plan
C)​expression of underlying emotions
D)movement toward implicit goals

Accepted Answer

Decisions are a fundamental part of interviewing, counseling, and psychotherapy as they often involve determining actions to resolve conflicts.

Question 2

The basic listening sequence can operate in which of the following settings?
A)​Management
B)​Sales
C)​Medicine
D)All of these

Accepted Answer

The basic listening sequence is a versatile communication tool that can be effectively used in various settings, including management, sales, and medicine, to enhance understanding and interaction.

Question 3

During the ____ stage of the interview a more ideal story ending might be defined.
A)​empathic relationship
B)​story and strengths
C)​goals
D)restory
E)​action

Accepted Answer

The goals stage of the interview is where a more ideal story ending might be defined. This is because the goals stage is where the interviewer and interviewee work together to identify the interviewee's goals and develop a plan to achieve them.

Question 4

During the ____ stage of the interview clients may feel at ease and know what to expect.
A)​Empathic relationship
B)​Story and strengths
C)​Goals
D)Restory
E)​Action

Accepted Answer

The empathic relationship stage is where the interviewer builds rapport and sets the tone, helping clients feel comfortable and informed about the process.

Question 5

Define the problem, define goals and generate alternative solutions, and select an approach comprise the classic three-step decisional or problem-solving model credited to Benjamin Franklin. What two steps were added to create the current five-stage interview model?
A)​Empathic relationship, closing
B)​Structuring the session, developing a checklist
C)​Structuring the session, developing a checklist
D)Goals, story, and strengths

Accepted Answer

The answer of Define the problem, define goals and generate...

Question 6

Awareness, Knowledge, and Skills: The Five-Stage Model for Structuring the Session
A)​defining the problem
B)​identifying the interviewer role
C)​drawing out stories, concerns, and issues
D)identifying client strengths

Accepted Answer

The answer of Awareness, Knowledge, and Skills: The Five-Stage Model...

Question 7

"Patricia, what is your concern?" Identify the stage from the five-stage model of the interview where an interviewer would most likely use this statement.
A)​Stage 1: Empathic relationship - Initiate the session
B)​Stage 2: Story and Strengths - Gather data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Accepted Answer

The statement "Patricia, what is your concern?" is used to gather information, which aligns with Stage 2: Story and Strengths, where the interviewer collects data about the client's situation.

Question 8

"Robert, I'd like to know some things that have gone well for you at work." Identify the stage from the five-stage model of the interview where an interviewer would most likely use this statement.
A)​Stage 1: Empathic relationship - Initiate the session
B)​Stage 2: Story and Strengths - Gather data
C)​Stage 3: Goals -Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Accepted Answer

This statement is used to gather information about the interviewee's strengths and positive experiences, which aligns with Stage 2: Story and Strengths, where the interviewer collects data.

Question 9

Which one of the following statements regarding the Microskills Hierarchy is NOT true?
A)​The Ivey Taxonomy and the Microskills Hierarchy represent a systematic breakdown of the key skills required for intentional interviewing.
B)​The Ivey Taxonomy and the Microskills Hierarchy provide fairly consistent predictions of client responses when the interviewer accurately executes a specific skill.
C)​The Ivey Taxonomy and the Microskills Hierarchy provide flexibility for the interviewer when the unexpected occurs.
D)The Ivey Taxonomy and the Microskills Hierarchy, with experience, become automatic and allow an interviewer to always predict client responses when the interviewer accurately executes a specific skill.

Accepted Answer

The Ivey Taxonomy and the Microskills Hierarchy do not guarantee that an interviewer can always predict client responses, even with experience, as human behavior can be unpredictable.

Question 10

Which of the following is NOT one of the steps in Benjamin Franklin's problem-solving model?
A)​Establish a relationship
B)​Identify the problem
C)​Generate alternatives
D)Decide what action to take

Accepted Answer

Establishing a relationship is not part of Benjamin Franklin's problem-solving model, which focuses on identifying the problem, generating alternatives, and deciding on an action.

Question 11

Which of the following statements is TRUE of the microskills?
A)​The microskills offer interviewers some predictability during a client session.
B)​The interviewer can always depend on the expected consequences detailed in the overview.
C)​The microskills must be used in the specific order as described to increase effectiveness.
D)All of these

Accepted Answer

Microskills provide a framework that helps interviewers anticipate and manage interactions during client sessions, offering some level of predictability.

Question 12

___________identified the characteristics that make an ideal relationship and working alliance.​
A)​Freud
B)​Rogers
C)​Skinner
D)Ivey

Accepted Answer

Carl Rogers identified the characteristics that make an ideal relationship and working alliance, emphasizing empathy, congruence, and unconditional positive regard.

Question 13

During the ____ stage of the interview clients might seek to learn how to live more effectively with situations or events that cannot be changed at this point (e.g., rape, death, an accident, an illness).
A)​empathic relationship
B)​story and strengths
C)​goals
D)restory
E)​action

Accepted Answer

The answer of During the ____ stage of the interview...

Question 14

The basic listening sequence can help ensure that ____.
A)​the client is encouraged to bring out the facts, feelings, and thoughts around their issues
B)​clients tell their stories more fully
C)​clients feel that their stories have been heard
D)all of these

Accepted Answer

The basic listening sequence is designed to encourage clients to express their facts, feelings, and thoughts, ensuring their stories are fully told and they feel heard.

Question 15

"So far we've heard that you really aren't comfortable in class and that you have difficulty in speaking up. Could we shift emphasis for awhile, and would you tell me about one of your success stories in the Cambodian community?" This is most likely which stage of the interview?
A)​Empathic relationship - Initiating the session
B)​Story and strengths -Gathering data
C)​Goals - Mutual goal setting
D)Restory - Working

Accepted Answer

The question is aimed at gathering data about the interviewee's strengths and successes, which aligns with the "Story and strengths" stage.

Question 16

"Hello Carl, could you tell me how I might be of help?" Identify the stage from the five-stage counseling model where an interviewer would most likely use this question.
A)​Stage 1: Empathic relationship - Initiating the session
B)​Stage 2: Story and Strengths - Gathering data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Accepted Answer

This question is used to initiate the session and build an empathic relationship, which is characteristic of Stage 1.

Question 17

During the ____ stage of the interview clients will discuss directions that he or she might want to go, new ways of thinking, desired feeling states, and behaviors that might be changed.
A)​empathic relationship
B)​story and strengths
C)​goals
D)restory
E)​action

Accepted Answer

Goals are discussed during the goals stage of the interview.

Question 18

The basic listening sequence consists of which skills?​
A)​attending behavior, listening skills, and self-disclosure
B)​questions, encouragers, paraphrases, reflection of feeling, and summarizations
C)​verbal underlining, attending behavior, and influencing skills
D)open questions, closed questions, attending behavior, and check-out

Accepted Answer

The basic listening sequence involves questions, encouragers, paraphrases, reflection of feeling, and summarizations, which are essential for effective listening and understanding in communication.

Question 19

"Robert, describe an ideal solution." Identify the stage from the five-stage counseling model where an interviewer would most likely use this statement.
A)​Stage 1: Empathic relationship - Initiating the session
B)​Stage 2: Story and Strengths - Gathering data
C)​Stage 3: Goals - Mutual goal setting
D)Stage 4: Restory - Working
E)​Stage 5: Action - Terminating

Accepted Answer

The statement "Robert, describe an ideal solution" is most likely used in Stage 3: Goals, where the focus is on mutual goal setting and envisioning desired outcomes.

Question 20

The basic listening sequence can be used ____.
A)​widely in many fields of endeavor
B)​only in interviewing, counseling, and psychotherapy
C)​to help counselors become more effective
D)to help clients become more effective

Accepted Answer

The basic listening sequence can be used widely in many fields of endeavor, such as counseling, interviewing, and psychotherapy.

Quiz 8: The Five-Stage Interview: Empathically Integrating Skills for Creative Change

"Virtually all interviewing, counseling, and psychotherapy sessions involve ____, often deciding what actions to take in intrapersonal or interpersonal conflict."

The basic listening sequence can operate in which of the following settings?

During the ____ stage of the interview a more ideal story ending might be defined.

During the ____ stage of the interview clients may feel at ease and know what to expect.

Awareness, Knowledge, and Skills: The Five-Stage Model for Structuring the Session

"Patricia, what is your concern?" Identify the stage from the five-stage model of the interview where an interviewer would most likely use this statement.

"Robert, I'd like to know some things that have gone well for you at work." Identify the stage from the five-stage model of the interview where an interviewer would most likely use this statement.

Which one of the following statements regarding the Microskills Hierarchy is NOT true?

Which of the following is NOT one of the steps in Benjamin Franklin's problem-solving model?

Which of the following statements is TRUE of the microskills?

___________identified the characteristics that make an ideal relationship and working alliance.

During the ____ stage of the interview clients might seek to learn how to live more effectively with situations or events that cannot be changed at this point (e.g., rape, death, an accident, an illness) .

The basic listening sequence can help ensure that ____.

"So far we've heard that you really aren't comfortable in class and that you have difficulty in speaking up. Could we shift emphasis for awhile, and would you tell me about one of your success stories in the Cambodian community?" This is most likely which stage of the interview?

"Hello Carl, could you tell me how I might be of help?" Identify the stage from the five-stage counseling model where an interviewer would most likely use this question.

During the ____ stage of the interview clients will discuss directions that he or she might want to go, new ways of thinking, desired feeling states, and behaviors that might be changed.

The basic listening sequence consists of which skills?

"Robert, describe an ideal solution." Identify the stage from the five-stage counseling model where an interviewer would most likely use this statement.

The basic listening sequence can be used ____.