Question 1

The collaborating style of conflict resolution is based on a______ degree of assertiveness and a ______degree of cooperativeness.

Accepted Answer

The collaborating style is characterized by a high degree of assertiveness and a high degree of cooperativeness. In this style, both parties work together to find a solution that satisfies everyone's interests. They actively listen to one another, share information, and brainstorm mutually beneficial ideas. They also problem-solve and negotiate to find the best possible solution. Therefore, the best choice is A, high assertiveness and high cooperativeness.

Question 2

The______ the team interacts, the ______cohesive the team.

Accepted Answer

The more the team interacts, the more cohesive the team will become. This is because communication and collaboration are key components of building cohesion within a team. Option A cannot be correct because less interaction will result in a lack of relationship building among team members. Option C cannot be correct because more interaction will lead to greater cohesion, not less. Option D is incorrect because only one option, B, is correct. Option E is incorrect because there is a correct answer.

Question 3

Scenario - Malcolm Bagget

Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-When Malcolm's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values, then his team is in the developmental stage of team development of________ .

Accepted Answer

The establishment of order and cohesion with the leader clarifying team roles and values is characteristic of the norming stage of team development, where the team is starting to develop a sense of unity and common purpose.

Question 4

InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly:

Accepted Answer

The cause of the norm was a critical event, the virus that destroyed important files. The team developed the norm of backing up their hard drives to prevent this from happening again in the future.

Question 5

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

Accepted Answer

Keeping demands at the center is not one of the four key strategies for achieving a win-win solution through negotiation. The four key strategies are:

1. Separate the people from the problem
2. Focus on interests
3. Generate many alternatives for mutual gain
4. Insist that results be based on objective standards.

Question 6

Scenario - Malcolm Bagget

Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-One of Malcolm's co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be counted on to energize by stimulating the team into action when the interest drops. Danny is demonstrating which of these?

Accepted Answer

Danny is demonstrating both task and socioemotional role as he not only helps to reduce tension in the group but also stimulates the team into action.

Question 7

______is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Accepted Answer

Integrative negotiation is a collaborative approach to negotiation that is based on a win-win assumption. The parties involved work together to come up with creative solutions that benefit both sides of the conflict. This approach is often used when the parties have a long-term relationship or when there are multiple issues to be resolved.

Question 8

Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of an:

Accepted Answer

Andrea's statement is an explicit statement, as she directly and clearly communicates a behavioral expectation to the team members.

Question 9

______is the extent to which team members are attracted to the team and motivated to remain in it.

Accepted Answer

The answer of ______is the extent to which team members...

Question 10

Which of the following is NOT a characteristic of team structure and context influence cohesiveness?

Accepted Answer

Productivity expectations are not a characteristic of team structure and context influence cohesiveness. The other options (personal attraction to the team, shared goals, and team interaction) are all components that influence cohesiveness.

Question 11

The accommodating style of conflict resolution is based on a ______degree of assertiveness and a ______degree of cooperativeness.

Accepted Answer

The accommodating style of conflict resolution involves a low degree of assertiveness, as the individual is willing to prioritize the other party's needs over their own, and a high degree of cooperativeness, as they are willing to work together to find a solution that benefits both parties. Therefore, option C, low assertiveness and high cooperativeness, is the best choice.

Question 12

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.

Accepted Answer

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to groupthink.

Question 13

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.

Accepted Answer

The given scenario describes a team that operates across multiple locations, indicating a global team. Options A, B, and C do not accurately describe the nature of the team's operations. Option E, self-directed team, is not necessarily applicable based on the information given.

Question 14

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:

Accepted Answer

The competitive and adversarial negotiation approach described in the question is characteristic of distributive negotiation. In distributive negotiation, the parties are focused on dividing a fixed amount of resources, with one party's gain being the other party's loss. BATNA (Best Alternative to a Negotiated Agreement) refers to the best option available to a party if a negotiation fails, and is not specific to a particular negotiation approach. A bargaining zone and integrative negotiation both involve seeking mutually beneficial outcomes, rather than a purely competitive approach. Mediation involves a neutral third party assisting the parties in reaching a mutually agreeable resolution, and is not a negotiation approach in and of itself.

Question 15

Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the______ stage of team development.

Accepted Answer

The team is disbanding, which means they have reached the final stage of team development, which is adjourning.

Question 16

______means that the first behaviors that occur in a team often set a precedent for later team expectations.

Accepted Answer

Primacy refers to the idea that the first behaviors exhibited in a team can set the tone and create expectations for future behaviors. This is why it is important for teams to establish positive and productive behaviors from the beginning.

Question 17

Which of the following statements is true?

Accepted Answer

Cohesive teams are typically characterized by a strong sense of camaraderie and mutual trust among team members. Research has shown that this can lead to higher morale in such teams. B, C, D, and E are all false statements.

Question 18

The avoiding style of conflict resolution is based on a ______degree of assertiveness and a______ degree of cooperativeness.

Accepted Answer

The answer of The avoiding style of conflict resolution is...

Question 19

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

Accepted Answer

Norms are shared standards of conduct that guide and regulate team members' behavior. Leadership, cohesiveness, and attitude can all contribute to the effectiveness of team functioning but they are not specifically shared standards of conduct.

Question 20

All of these behaviors are consistent with the role of a task specialist EXCEPT:

Accepted Answer

The behaviors of a task specialist include seeking information, initiation, summarizing, and energizing. However, compromise is a behavior that is more aligned with a socio-emotional role, where individuals focus more on the relationships within the group and finding a common ground to please everyone.

Quiz 14: Leading Teams

The collaborating style of conflict resolution is based on a degree of assertiveness and a degree of cooperativeness.

The the team interacts, the cohesive the team.