Question 1

One problem with adopting an ERP blueprint process is that eventually these standard processes become a __________and is no longer a source of competitive advantage.

Accepted Answer

The answer of One problem with adopting an ERP blueprint...

Question 2

If the order entry system defines part numbers using a 6 digit code and the MRP system defines part numbers using an 8 digit code, the data must be__________ in order for the two systems to share data.

Accepted Answer

The data must be converted to ensure compatibility between the two systems, as they use different part number formats.

Question 3

A__________ system stores all customer data in one place.

Accepted Answer

The answer of A__________ system stores all customer data in...

Question 4

To be considered a comprehensive CRM application, it should support all four phases of the__________ .

Accepted Answer

The answer of To be considered a comprehensive CRM application,...

Question 5

__________is a follow- up on MRP that includes new linkages with sales, and personnel.

Accepted Answer

MRP II (Manufacturing Resource Planning) is an extension of MRP (Material Requirements Planning) that integrates additional data such as sales and personnel, providing a more comprehensive planning system.

Question 6

Finding a vendor and negotiating a price for raw materials for production would be an example of a(n) __________in Porter's value chain model.

Accepted Answer

The answer of Finding a vendor and negotiating a price...

Question 7

__________applications are used to track customer orders and schedule shipments.

Accepted Answer

Order management applications are specifically designed to track customer orders and schedule shipments.

Question 8

___________ is an example of a primary activity in Porter's value chain model.

Accepted Answer

Shipping and receiving is a primary activity in Porter's value chain model as it directly involves the logistics of getting products to customers.

Question 9

ERP necessitates taking a cross- functional, or __________view of the entire organization.

Accepted Answer

The answer of ERP necessitates taking a cross- functional, or...

Question 10

A __________ is a list of the materials that comprise a product.

Accepted Answer

The answer of A __________ is a list of the...

Question 11

CRM components include solicitation, relationship management, and__________ applications.

Accepted Answer

The answer of CRM components include solicitation, relationship management, and__________...

Question 12

Employee __________is the top obstacle to successful organizational changes due to new cross- functional systems.

Accepted Answer

The answer of Employee __________is the top obstacle to successful...

Question 13

__________processes for how to use the software are built into the business application software from ERP vendors like Oracle and SAP.

Accepted Answer

Inherent processes are pre-designed procedures for using the software, built into ERP systems by vendors like Oracle and SAP.

Question 14

When a salesperson enters a customer order and verifies the customer's credit they are using a functional application from the __________information systems.

Accepted Answer

The answer of When a salesperson enters a customer order...

Question 15

Data ___________ problems are not an issue with ERP systems because all the data is stored in a single, integrated, database.

Accepted Answer

The answer of Data ___________ problems are not an issue...

Question 16

Sunnydale Corporation developed a system that integrated finance and accounting. After a few months, it added Marketing to the new system, and a few months later, incorporated Sales into the system. It took three years, but eventually all of their departments were integrated into the new system. This is an example of a __________.

Accepted Answer

Step-wise implementation involves integrating different departments into a new system gradually, over time. In this case, Sunnydale Corporation integrated finance and accounting first, then added marketing, and finally incorporated sales.

Question 17

A problem with organization- wide initiatives is that __________management often rolls them out without asking for the input of the employees who will be using them.

Accepted Answer

The answer of A problem with organization- wide initiatives is...

Question 18

Lead tracking is an application that is traditionally run in the functional area of:

Accepted Answer

Lead tracking is an application that is traditionally run in the functional area of sales and marketing.

Question 19

It is__________ for organizations to choose to modify the standard blueprints for business processes when doing an ERP implementation.

Accepted Answer

The answer of It is__________ for organizations to choose to...

Question 20

The__________ business processes are the models of current business processes that must be created when beginning an ERP implementation.

Accepted Answer

The answer of The__________ business processes are the models of...

Quiz 7: Information Systems Within the Organization