In Developing a Knowledge Management System, Managers Want to Provide

In developing a knowledge management system, managers want to provide managers with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. They are using a:

A) codification system of knowledge management.
B) personalization system of knowledge management.
C) learning organization approach to management.
D) systems thinking approach.