Question 1

Which of the following terms describe the process of moving returned goods to the retailer from the consumer to the DC, and then to the vendor for the purpose of capturing value or proper disposal?

Accepted Answer

Reverse logistics refers to the process of moving goods from their final destination for the purpose of capturing value, or proper disposal, which includes the return of products from consumers back to retailers, distribution centers, and vendors.

Question 2

The process where vendors ship the merchandise prepackaged to the distribution centre in the quantities required for each store and then that merchandise is shipped to stores as soon as it is received is called __________.

Accepted Answer

Cross-docking is a logistics practice where products are directly transferred from inbound to outbound transportation with minimal or no storage time, often prepackaged for specific destinations.

Question 3

is a system when retailers receive an order from a customer, they then have the product shipped directly to the customer from the vendor.

Accepted Answer

Drop-shipping is a system where retailers receive an order from a customer, they then have the product shipped directly to the customer from the vendor.

Question 4

From the retailer's view,__________ reduces the retailer's supply chain costs and investment because the vendor assumes the costs and risks of shipping the product to the customer.

Accepted Answer

Drop-shipping reduces the retailer's supply chain costs and investment because the vendor ships the product directly to the customer, eliminating the need for the retailer to handle inventory and shipping logistics.

Question 5

Retailers with less sophisticated forecasting and information systems tend to use a(n):

Accepted Answer

Retailers with less sophisticated forecasting and information systems often use a push supply chain, where products are pushed to stores based on anticipated demand rather than actual demand signals.

Question 6

A retailer whose orders are generated at the store level, on the basis of demand data captured by point-of-sale data, is said to employ a(n):

Accepted Answer

A pull supply chain is driven by actual customer demand, with orders generated based on real-time sales data captured at the point of sale.

Question 7

Which of the following statements about receiving, checking, marking, and ticketing is TRUE?

Accepted Answer

Vendors sometimes ticket and mark merchandise before shipping to the distribution centers to streamline the process and reduce the workload at the distribution centers.

Question 8

Alvin works in a distribution centre. According to his job description, he is responsible for _________ or filling out paperwork to record the receipt of merchandise at the centre.

Accepted Answer

Alvin's responsibility is related to the receipt of merchandise, which aligns with the term "receiving."

Question 9

Which of the following does NOT describe the benefits of utilizing distribution centres over direct store delivery?

Accepted Answer

Utilizing distribution centres typically reduces inventory investment systemwide by centralizing stock and improving inventory management, rather than increasing it.

Question 10

Which of the following is NOT a benefit of EDI to retailers and their vendors?

Accepted Answer

EDI (Electronic Data Interchange) primarily benefits the efficiency and accuracy of business processes between retailers and vendors, but it does not directly affect the desirability of the product for the end consumer.

Question 11

Which of the following describes the benefits of a pull strategy?

Accepted Answer

It decreases the likelihood of being overstocked or out of stock at each store.

Question 12

What does a dispatcher do?

Accepted Answer

Dispatchers are responsible for coordinating deliveries, ensuring that goods are transported efficiently to distribution centers or other destinations.

Question 13

Which of the following is an advantage of using distribution centres over direct store delivery?

Accepted Answer

Distribution centers (DCs) allow retailers to consolidate inventory, reducing the need for each store to carry large amounts of stock, thus lowering overall inventory levels.

Question 14

In a(n)__________ , merchandise is allocated to stores on the basis of forecasted demand. Once a forecast is determined, specified quantities of merchandise are shipped to distribution centres and stores at predetermined time intervals.

Accepted Answer

In a push supply chain, merchandise is allocated to stores based on forecasted demand, with shipments sent at predetermined intervals.

Question 15

Which of the following does NOT describe an activity managed by distribution centres?

Accepted Answer

Markdowns are not an activity managed by distribution centres.

Question 16

What are the rules that apply to activities in the computer and communication resources that belong to an organization?

Accepted Answer

Security policy refers to the rules and guidelines that govern the use of an organization's computer and communication resources to protect data and ensure secure operations.

Question 17

Ali supervises the conveyor belts in a distribution centre. Her job is to make sure the merchandise moves quickly from the receiving docks to the staging area in order for the trucks to load and deliver. No merchandise is stored as the vendors already prepared it Specifically for the stores. Ali works in_________at the distribution centre.

Accepted Answer

Cross-docking is a logistics practice where products are directly transferred from inbound to outbound transportation with minimal or no storage, which aligns with Ali's role.

Question 18

is a method where retailers receive orders from customers and have the product shipped directly to the customer from the vendor.

Accepted Answer

Consumer direct fulfillment, also known as drop shipping, is a method where retailers receive orders from customers and have the product shipped directly to the customer from the vendor.

Question 19

Which of the following does NOT describe the benefits of a pull strategy?

Accepted Answer

All the options listed are benefits of a pull strategy, making option E the correct choice.

Question 20

What type of retailer would most likely benefit from the use of direct store delivery?

Accepted Answer

Supermarkets often benefit from direct store delivery because it allows for faster restocking of perishable goods, ensuring freshness and reducing stockouts.

Quiz 9: Information Systems and Supply Chain Management