Question 1

Which of the following statements is not true about attitudes in the workplace?

Accepted Answer

High job involvement is a good indicator of high job satisfaction.

Question 2

Which of the following answer choices is the best definition of attitude?

Accepted Answer

Attitudes are evaluative statements or judgments concerning objects, people, or events, reflecting what one believes about them.

Question 3

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage.
-Mrs. Ibrahim comes to you for an explanation of why she is so uncomfortable. You might refer her to the theories of ______________.

Accepted Answer

Mrs. Ibrahim's discomfort can be explained by Festinger's theory of cognitive dissonance, which occurs when a person experiences discomfort due to holding conflicting beliefs or behaviors. Her belief in respecting workers' rights conflicts with the reality of undocumented workers being underpaid.

Question 4

Which of the following is an example of an attitude?

Accepted Answer

The answer of Which of the following is an example...

Question 5

Which of the following is not a moderating variable of the attitude-behavior relationship?

Accepted Answer

Consistency is not a moderating variable; it refers to the alignment between attitudes and behaviors rather than influencing the strength or direction of the relationship.

Question 6

An important moderator of the satisfaction-turnover relationship is the_____________.

Accepted Answer

Employee's level of performance can moderate the satisfaction-turnover relationship, as high performers may leave even if satisfied due to better opportunities, while low performers may stay despite dissatisfaction due to fewer alternatives.

Question 7

Of the following, the best predictor of turnover is_____________ .

Accepted Answer

Organizational commitment is the best predictor of turnover because it reflects the employee's emotional attachment and loyalty to the organization, which directly influences their decision to stay or leave.

Question 8

The attitude-behavior relationship is likely to be much stronger if the attitude________ .

Accepted Answer

Attitudes based on direct personal experience are more likely to predict behavior because they are more accessible and relevant to the individual.

Question 9

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage.
-It is safe to say that this wouldn't be a problem if Mrs. Ibrahim was _____________.

Accepted Answer

If Mrs. Ibrahim were indifferent to workers' rights, she would not be concerned about the undocumented workers being paid below minimum wage.

Question 10

Mrs. Ibrahim believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented foreign workers working for well below minimum wage.
-Mrs. Ibrahim can be expected to relieve the discomfort she is experiencing by ________.

Accepted Answer

The answer of Mrs. Ibrahim believes strongly that it is...

Question 11

Sharif is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up for work late. He is expressing his dissatisfaction through_____________ .

Accepted Answer

Sharif is expressing his dissatisfaction through neglect, as he is not actively trying to improve the situation but rather showing a lack of interest and effort in his job.

Question 12

Compared to people who have a negative core self-evaluation, people who have a positive core self evaluation __________________.

Accepted Answer

People with a positive core self-evaluation tend to have higher self-esteem and confidence, making them more resilient and persistent when facing challenges.

Question 13

The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the  __________________component of an attitude.

Accepted Answer

The answer of The belief that "violence is wrong" is...

Question 14

Festinger argued that cognitive dissonance is_____________ .

Accepted Answer

Cognitive dissonance is described by Festinger as an unpleasant psychological state that occurs when a person holds two or more contradictory beliefs, values, or attitudes.

Question 15

Which of the following statements is not true?

Accepted Answer

Raises in pay are not always the most effective way to improve job satisfaction, as job satisfaction can also be influenced by factors such as work environment, job role, and recognition.

Question 16

Early studies of organizational citizenship behavior (OCB) assumed that it was closely linked with satisfaction. More recent evidence suggests that satisfaction influences OCB, but through perceptions of_____________ .

Accepted Answer

Recent evidence suggests that satisfaction influences organizational citizenship behavior (OCB) through perceptions of fairness, as fairness perceptions can mediate the relationship between job satisfaction and OCB.

Question 17

The following are possible actions that an individual may take if they behave in a way that is inconsistent with an attitude that they hold: I: change the behavior II: change the attitude
III: rationalize the behavior IV: ignore the inconstancy
-
Which of these actions are the most likely to be taken?

Accepted Answer

The answer of The following are possible actions that an...

Question 18

In her work in the publishing industry, Zara seeks out new authors who she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Zara believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. 
-How can Zara's job attitudes best be described?

Accepted Answer

The answer of In her work in the publishing industry,...

Question 19

Quietly continuing to do your work when you know things won't improve, is what type of response to dissatisfaction?

Accepted Answer

Neglect is a response to dissatisfaction that involves quietly continuing to do your work when you know things won't improve.

Question 20

The following are methods of measuring employee attitudes: 
I.	a one-question global rating
II.	a summation score made up of a number of job facets
III.	a 360° battery

-Which of these methods are the best to use in order to measure job satisfaction?

Accepted Answer

The answer of The following are methods of measuring employee...

Quiz 2: Attitudes and Job Satisfaction