Question 1

More than 50% of a manager's time is spent dealing with resolving conflicts at work.

Accepted Answer

Studies and surveys on managerial activities suggest that managers spend 20-40% of their time dealing with conflicts, not over 50%.

Question 2

Eye contact, posture, and sign language are all examples of body language.

Accepted Answer

The answer of Eye contact, posture, and sign language are...

Question 3

Managers need to learn to delegate if they are going to be effective.

Accepted Answer

Delegating tasks allows managers to focus on strategic planning and leadership responsibilities, while also empowering team members and developing their skills.

Question 4

E- mail is fast and cheap and can be used to send the same message to many people at the same time.

Accepted Answer

Email allows for quick communication across the globe at minimal cost and can easily facilitate sending the same message to multiple recipients simultaneously.

Question 5

When women are talking, they place more emphasis on creating connections and intimacy than on status or authority.

Accepted Answer

Research in linguistics and psychology suggests that women, in general, tend to use communication to establish and maintain relationships, focusing on connections and intimacy, whereas men often use it to assert dominance and achieve tangible outcomes.

Question 6

Active listening is a communication technique in which one party repeats what another person just said to make sure that they heard the same thing.

Accepted Answer

Active listening involves not only repeating what the other person has said but also involves understanding the message, providing feedback, and demonstrating comprehension through body language and verbal responses.

Question 7

A person's cultural background influences his or her ability to receive a message.

Accepted Answer

A person's cultural background can significantly influence how they interpret and understand messages, as cultural norms, values, and communication styles affect perception and communication effectiveness.

Question 8

An Intranet is an organizational communication network that uses Internet technology, and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors.

Accepted Answer

An Intranet is a private network accessible only to an organization's staff, not outsiders. When outsiders are allowed access, it becomes an Extranet.

Question 9

When conflict is trivial, avoidance is an appropriate conflict- resolution method.

Accepted Answer

Avoidance can be an appropriate method for resolving trivial conflicts as it allows for de-escalation and can prevent unnecessary tension over minor issues.

Question 10

Subjective impressions carry weight only when they come from a person with high status and credibility.

Accepted Answer

Subjective impressions are based on personal opinions and experiences, and they can be influenced by a person's status and credibility. When someone with high status and credibility expresses a subjective impression, it is more likely to be taken seriously and given more weight.

Question 11

When you check the accuracy of what has been communicated-or what you think you heard-this is known as using feedback.

Accepted Answer

Feedback is a process used to verify the accuracy of a message or what has been understood from a communication, ensuring that the intended message has been received and correctly interpreted.

Question 12

Selective perception is a factor that interferes with effective communication between people from different backgrounds.

Accepted Answer

Selective perception is the process by which individuals perceive what they want to in media messages while ignoring opposing viewpoints. It is a broad term to identify the behavior all people exhibit to tend to "selectively" perceive what interests them, which can lead to misunderstandings or miscommunications among people from different backgrounds due to differing interpretations or focus on certain aspects of communication.

Question 13

Networked computer systems rely on signals sent through the air or space without any physical connection.

Accepted Answer

Networked computer systems can rely on both wired connections (using cables) and wireless connections (using signals sent through the air or space).

Question 14

Feedback should be specific rather than general.

Accepted Answer

Specific feedback is more effective because it provides clear guidance on what was done well and what needs improvement, allowing for targeted actions and learning.

Question 15

The interactionist view of conflict is that conflict is bad and should be avoided.

Accepted Answer

The interactionist view of conflict suggests that conflict is a positive force in a group and is necessary for a group to perform effectively. It encourages conflict to a point to keep the group dynamic and to prevent stagnancy.

Question 16

Listening for feeling as well as content is an example of taking responsibility for the completeness of the message.

Accepted Answer

Listening for feeling as well as content ensures that the listener is fully understanding not just the factual information being communicated, but also the emotional context and nuances, which is crucial for the completeness of the message.

Question 17

Oral communication is more informal, precise, timely and reliable than written communication.

Accepted Answer

Oral communication can be less precise than written communication because it often lacks the detail and clarity that can be achieved through the revision process of writing. Additionally, written communication provides a permanent record that can be more reliable for future reference.

Question 18

Feedback does not have to be conveyed in words.

Accepted Answer

Feedback can be conveyed through non-verbal cues such as body language, facial expressions, and gestures, in addition to verbal communication.

Question 19

A major drawback of written communication is a lack of precision.

Accepted Answer

Written communication allows for careful choice of words, which can lead to greater precision in conveying the message.

Question 20

List and explain at least four of the barriers to effective communication.

Accepted Answer

The answer of List and explain at least four of...

Quiz 12: Communication and Interpersonal Skills