Question 1

A company may provide high pay levels when pursuing a strategy based on:

Accepted Answer

When pursuing a strategy based on providing differentiated high quality customer service, a company may need to attract and retain skilled and knowledgeable employees who can consistently deliver an exceptional customer experience. Offering higher pay levels can help a company to compete for and retain top talent, as well as provide an incentive for employees to continually improve their skills and performance.

Question 2

When a manager changes jobs within the organization and moves to another job at the same level without any major changes in authority or responsibility, this is known as:

Accepted Answer

This is known as a lateral move, where the manager moves to another job at the same level within the organization without any major changes in authority or responsibility. External recruiting refers to bringing in new talent from outside the organization, while internal recruiting focuses on filling open positions with existing employees. Selection is the process of choosing the most suitable candidate for a job. Training involves teaching employees new skills or improving existing ones to enhance their job performance.

Question 3

includes all the activities that managers engage in to attract and retain employees and to ensure that they perform at a high level.

Accepted Answer

C

Question 4

Which of the following is not an example of hostile work environment sexual harassment?

Accepted Answer

Threats of dismissal by a harasser is an example of quid pro quo sexual harassment, where employment opportunities or benefits are conditioned on the submission to sexual advances, rather than creating a hostile work environment through offensive behavior, remarks or displays. A, B, C, and E are all examples of behavior that can contribute to a hostile work environment.

Question 5

The managers of ABC Company decided that their company would pay wages that were generally above the industry average.They were hoping to attract better-qualified employees than other firms.This is an example of managers making a decision regarding:

Accepted Answer

The decision to pay wages that are generally above the industry average is related to the pay level. Therefore, the best choice is E.

Question 6

Outsourcing works well for all of the following tasks, except:

Accepted Answer

Outsourcing may not work well for tasks that require creativity as they may require a deep understanding of the company's culture and values, which may be difficult to communicate to an external service provider. Additionally, creative work is often highly specialized and may require specific skills that are not readily available through outsourcing.

Question 7

When an employee asks his or her manager on the spur of the moment whether or not he or she needs improvement, this is a(n):

Accepted Answer

An informal appraisal is an unscheduled and unplanned evaluation conducted on the spur of the moment. In this case, the employee has asked their manager for feedback on their performance without prior notice or a scheduled meeting, making it an informal appraisal.

Question 8

When Microsoft sends teams of interviewers to college campuses to recruit new employees, this is known as:

Accepted Answer

External recruiting refers to the process of bringing in new employees from outside of the organization, such as recruiting college students. This is in contrast to internal recruiting, which involves promoting or transferring existing employees within the organization. Lateral moves refer to transferring employees from one department or position to another within the same level or hierarchy, and selection refers to the process of choosing the best candidate for a job. Training is the process of teaching employees new skills or knowledge.

Question 9

A is when managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies.

Accepted Answer

A demand forecast involves estimating the qualifications and numbers of employees an organization will need to achieve its goals and strategies.

Question 10

In a performance appraisal, managers, peers, subordinates, customers, and even those who are being appraised themselves participate in the evaluation process.

Accepted Answer

The 360-degree evaluation process involves input from multiple sources, including managers, peers, subordinates, customers, and even the individual being appraised themselves. This allows for a more comprehensive evaluation of an individual's performance and can provide valuable feedback for future development.

Question 11

The objective of strategic HRM is the development of a system that enhances all of the following, except:

Accepted Answer

The objective of strategic HRM is to develop a system that enhances responsiveness to customers, quality, efficiency, and innovation. It aims to minimize conflict by creating a harmonious work environment that promotes teamwork and cooperation. Therefore, the correct answer is B, as it is the only option not related to the objectives of strategic HRM.

Question 12

Types of performance appraisals include all of the following, except:

Accepted Answer

All of the other options are types of performance appraisals commonly used in organizations. An RJP appraisal, on the other hand, is not a recognized type of performance appraisal.

Question 13

Identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is known as:

Accepted Answer

Job analysis is the process of identifying the tasks, duties, and responsibilities needed to perform a job, as well as the knowledge, skills, and abilities necessary to successfully carry out those tasks. Job descriptions, job specifications, selection processes, and performance appraisals all rely on the information gathered through job analysis.

Question 14

Workers may desire to unionize for all of the following reasons, except

Accepted Answer

Workers may desire to unionize for dissatisfaction with wages, benefits, and working conditions, unsafe working environment, unfair policies and practices, or when shareholder interests overshadow those of the workers. However, the perception that union leaders are corrupt would not be a reason to unionize.

Question 15

When Ford Motor Co.tests applicants for assembly-line positions to determine their reading and mathematical skills in order to determine if they can do these types of jobs, what type of screening procedure is being used?

Accepted Answer

This screening procedure involves testing an applicant's abilities in specific areas, such as reading and mathematical skills, to determine if they are capable of performing the job tasks. These types of tests fall under the category of ability tests.

Question 16

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as:

Accepted Answer

Job analysis is the process of identifying the job descriptions and job specifications for all of the jobs within an organization. This process involves collecting and analyzing information about the duties, responsibilities, and requirements of each job. Training, performance appraisal, development, and selection are all related to the process of job analysis but are not the same as job analysis.

Question 17

When a large publishing company contracts with a freelance writer for the task of creating a test bank instead of hiring a full-time copy editor, this is an example of:

Accepted Answer

This scenario describes outsourcing, where a company contracts with an external worker (in this case, a freelance writer) to complete a task instead of hiring a full-time employee.

Question 18

When a manager hires a temporary secretary from Kelly Services instead of hiring a full-time secretary, this is an example of:

Accepted Answer

Hiring a temporary secretary from an external agency like Kelly Services is an example of outsourcing, which involves contracting out a business function to an external provider instead of performing it in-house. Outsourcing can help organizations reduce costs, increase efficiency, and free up resources for core business activities.

Question 19

Which of the following constitutes workplace harassment?

Accepted Answer

All of these choices constitute workplace harassment. Blackmail, sexual harassment, abuse of authority, and threats that intimidate and coerce employee behaviour are all harmful behaviors that can create a hostile work environment and negatively impact employees' mental and emotional well-being.

Question 20

Employers must provide employees with what type of benefits?

Accepted Answer

All these benefits are mandatory by law in most countries.

Quiz 7: Managing Human Resources