Which of the following customer service elements can be classified as an example of posttransaction elements?
A) Salesperson politeness
B) Customer complaint resolution
C) Customer service policies
D) The company's choice of organizational structure

Question

Quizplus · Accepted Answer

Posttransaction elements refer to the elements of customer service that occur after the actual transaction has taken place, such as complaint resolution. Salesperson politeness and customer service policies are pretransaction elements, while the company's choice of organizational structure is not a customer service element at all.

Which of the Following Customer Service Elements Can Be Classified