A customer approaches a firm with a question regarding her order status and shipping date; the information the firm provides is an example of which of the eight key supply chain business processes:
A) Supply management process
B) Demand management process
C) Customer service management process
D) Order fulfillment process

Question

Quizplus · Accepted Answer

The information provided by the firm to the customer regarding her order status and shipping date is an example of the customer service management process, which involves managing customer interactions and inquiries, providing assistance and support, and resolving any issues or concerns.

A Customer Approaches a Firm with a Question Regarding Her