Question 1

In some cultures, maintaining eye contact is not important and may even be considered impolite.

Accepted Answer

In some cultures, avoiding direct eye contact is a sign of respect or humility, rather than being impolite.

Question 2

Most people instinctively know how to use touch as a form of business communication.

Accepted Answer

While touch can be a form of communication, it is not always instinctively used appropriately in business settings and can be perceived as inappropriate or unprofessional. Cultural and personal boundaries must be considered before using touch in a business context.

Question 3

It is possible to listen and yet not understand.

Accepted Answer

Listening refers to the act of hearing and paying attention to sounds or speech. However, understanding involves the interpretation and comprehension of what is being heard. Therefore, it is possible to listen to something, but not fully understand it.

Question 4

Poor listeners may not be aware of their weakness.

Accepted Answer

Poor listeners often lack self-awareness and may not recognize that they are not listening effectively.

Question 5

When using social media to attract customers, a company should not encourage feedback from them.

Accepted Answer

Encouraging feedback from customers is important in establishing a relationship with them and improving the company's products and services. Social media is a great platform to collect feedback and provide timely responses to customers.

Question 6

When customers are listened to online, they are more likely to contribute to company social media sites.

Accepted Answer

When customers feel heard and valued on social media, they are more likely to engage with the company and contribute to its social media sites.

Question 7

Good grooming helps ensure that you make a positive first impression in your communication with others.

Accepted Answer

Good grooming, which includes proper hygiene, well-maintained clothing, and grooming habits, is an important aspect of life. It helps individuals look and feel their best, and it also helps them make a positive first impression in their communication with others. When people are well-groomed, they are perceived as more confident, professional, and approachable, and this can help them build better relationships both personally and professionally.

Question 8

In almost all cultures, adults usually use higher-pitched voices when speaking to children.

Accepted Answer

This is true. It is often referred to as "motherese" or "baby talk" and is believed to help capture the attention and interest of young children.

Question 9

Using your eyes is a particularly effective way to express meaning without words.

Accepted Answer

Studies have shown that eye contact and facial expressions can convey a wide range of emotions and intentions without the use of verbal language. This is particularly true in situations where verbal communication may be difficult or impossible, such as in cross-cultural interactions or with individuals who have hearing impairment.

Question 10

As long as companies provide a way for customers to provide feedback online, the companies shouldn't worry about responding consistently.

Accepted Answer

Companies should not only provide a platform for customers to provide feedback but also respond consistently and promptly to address the concerns, and improve customer satisfaction and loyalty.

Question 11

Getting their message out is the primary objective of companies that use social media effectively.

Accepted Answer

The answer of Getting their message out is the primary...

Question 12

The way you stand and where you position your legs or arms signal whether your verbal message is emotional or rational.

Accepted Answer

The answer of The way you stand and where you...

Question 13

One of the major causes of poor listening is lack of training in the process.

Accepted Answer

Lack of training in the listening process can lead to poor listening skills. Proper training and practice can help individuals improve their listening skills.

Question 14

The communication skill we use most is listening.

Accepted Answer

Listening is the foundation of effective communication. It helps one to understand the message being conveyed accurately and respond appropriately.

Question 15

Our culture, status, and specific situation influence the meaning we attach to time.

Accepted Answer

Different cultures view time differently, and our personal circumstances and societal status can impact the importance and meaning we assign to time.

Question 16

Although a nonverbal message is not written or spoken, it may be conveyed along with a verbal message.

Accepted Answer

Nonverbal messages can be expressed through body language, facial expressions, tone of voice, and other gestures, which can complement or contradict the verbal message being conveyed.

Question 17

Hearing consists of interpreting and assigning meanings to the sounds that are heard.

Accepted Answer

The answer of Hearing consists of interpreting and assigning meanings...

Question 18

At a staff meeting, people tend to maintain a distance of 4 to 12 feet from each other, reflecting the social zone where this interaction typically occurs.

Accepted Answer

This is generally true and reflects the social norm for personal space and interaction in a professional setting.

Question 19

Individuals from London or the United States are likely to touch people they are talking with more frequently than individuals from Paris or Puerto Rico do.

Accepted Answer

Individuals from Paris or Puerto Rico are likely to touch people they are talking with more frequently than individuals from London or the United States, as cultures in Latin countries and some parts of Europe tend to have warmer, more tactile modes of communication compared to Anglo-Saxon cultures.

Question 20

In terms of space and territory, communication can occur within the intimate zone, the personal zone, the social zone, or the public zone.

Accepted Answer

This is true. Communication can occur within the intimate zone (0-1.5 feet), personal zone (1.5-4 feet), social zone (4-12 feet), or public zone (12-25 feet) depending on the level of familiarity and formality between the communicators.

Quiz 4: The Writing Process