Consider the clustered bar chart of the dashboard developed to monitor the performance of a call center: This chart allows the IT manager to
A)identify how often a problem is related to hardware.
B)identify the frequency of a particular type of problem by location.
C)identify which city contains the most customers.
D)identify the percent of customers who do not have one of the listed problems.

Question

Consider the clustered bar chart of the dashboard developed to monitor the performance of a call center:  This chart allows the IT manager to
A)identify how often a problem is related to hardware. 
B)identify the frequency of a particular type of problem by location. 
C)identify which city contains the most customers. 
D)identify the percent of customers who do not have one of the listed problems.

Quizplus · Accepted Answer

The chart shows the frequency of a particular type of problem (represented by the different colored bars) by location. The location is on the x-axis and the frequency is on the y-axis. The bars are clustered by problem type, so it allows the IT manager to easily compare the frequency of each problem type across different locations.

Consider the Clustered Bar Chart of the Dashboard Developed to Monitor