Question 1

MODIFIED TRUE/FALSE -When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the bandwagon effect._________________________

Accepted Answer

The statement accurately describes the bandwagon effect, which refers to the tendency for people to adopt popular opinions or behaviors in a group or a social context, in order to fit in or avoid disapproval. It can be particularly strong in organizations where cultural norms are well-established and influential, as individuals may feel pressure to conform to the dominant or acceptable views, rather than express their own perspectives or challenge the status quo.

Question 2

MODIFIED TRUE/FALSE -A cause is evidence of a change, such as a decrease in revenue._________________________

Accepted Answer

symptom

Question 3

-Referring to the figure above, the best solution for this company is ____.
A) sending out more promotion materials
B) improving the quality of the tours
C) offering more frequent tours
D) lowering the price of the tours

Accepted Answer

The answer of 
-Referring to the figure above, the best...

Question 4

MODIFIED TRUE/FALSE -A popular approach used to uncover and define problems is called 5 Whats._________________________

Accepted Answer

Whys

Question 5

-Referring to the figure above, price, promotion, quality, and frequency are ____ of the main problem, "Decreasing tour sales."
A) subproblems
B) children
C) spin-offs
D) deviations

Accepted Answer

These elements (price, promotion, quality, and frequency) are considered subproblems because they are smaller, more specific issues that stem from the larger main problem of decreasing tour sales. Each one contributes to the overall challenge and needs to be addressed to solve the main problem.

Question 6

When creating a problem statement, frame the problem for your audience by starting with a brief description of the ____.
A) suggested solution
B) ideal situation
C) budget constraints
D) risks involved

Accepted Answer

Starting with a brief description of the ideal situation will help the audience understand what the problem is and why it needs to be solved. This approach can also help to create a sense of urgency around the problem. The suggested solution, budget constraints, and risks involved can be addressed after the problem has been fully framed.

Question 7

A popular way to visualize a complex problem is by creating a ____ diagram.
A) hierarchical
B) spin
C) true/false
D) cause-and-effect

Accepted Answer

A cause-and-effect diagram, also known as a fishbone or Ishikawa diagram, is used to identify and analyze the possible causes of a complex problem. It helps to break down the problem into manageable categories and subcategories, making it easier to understand and address each contributing factor.

Question 8

MODIFIED TRUE/FALSE -Decisions are choices you make when faced with a set of options or alternatives._________________________

Accepted Answer

This statement is true. Decisions refer to the choices made when there are various options or alternatives available.

Question 9

MODIFIED TRUE/FALSE -A crowd-serving bias is anything that leads you to see the data as you most want it to appear._________________________

Accepted Answer

self-serving

Question 10

-Referring to the figure above, breaking down a large, complex problem into smaller, solvable problems is called ____.
A) following the herd
B) setting the table
C) divide and conquer
D) rank and responsibility

Accepted Answer

Divide and conquer is a strategy for solving complex problems by breaking them down into smaller, more manageable problems, solving each of the smaller problems independently, and then combining their solutions to solve the original, larger problem.

Question 11

As she works on the solution, Darcy should communicate regularly with problem owners and stakeholders.It is suggested that she use ____ to create a log of your conversations, ideas, alternatives, and solutions.
A) e-mail
B) memos
C) other documents
D) all of the above

Accepted Answer

Keeping a record of conversations, ideas, alternatives, and solutions is crucial for preventing misunderstandings and ensuring that all parties involved are on the same page. While email and memos are both useful tools for documented communication, other documents such as meeting minutes, progress reports, or project plans may also be relevant to the problem-solving process. Creating a comprehensive record of all communication in various formats can help to maintain transparency and accountability throughout the problem-solving process.

Question 12

Since she is solving a problem for someone else, the first step Darcy should take is to ____.
A) give choices
B) promote her solution
C) recognize opinions
D) ask for advice

Accepted Answer

The best choice is to ask for advice as Darcy needs to gather information about the problem and understand the needs of the person she is trying to help before proposing a solution.

Question 13

The statement, "Even our most popular European tours show no increase in enrollment, despite heavy promotion" is an example of the ____ part of a problem statement.
A) size and scope
B) problem summary
C) symptom
D) consequences

Accepted Answer

The answer of The statement, "Even our most popular European...

Question 14

When presenting a final solution, Darcy should ____.
A) present one solution
B) present many solutions, indicating which one she recommends
C) present many solutions, without indicating which one she recommends
D) none of the above

Accepted Answer

Presenting many solutions allows for the consideration of different options and perspectives. However, indicating which solution is recommended adds clarity and direction to the decision-making process.

Question 15

Complex problems are those that ____.
A) have no clear boundaries
B) are unique
C) have no single optimal solution
D) all of the above

Accepted Answer

Complex problems are characterized by multiple interconnected factors, no clear boundaries, and no single optimal solution. Therefore, all of the above choices are correct.

Question 16

MODIFIED TRUE/FALSE -Any decision you make or solution you implement involves some risk, which is an exposure to a chance of loss or damage._________________________

Accepted Answer

This statement is true. Every decision or solution has some level of risk involved, meaning that there is a possibility of negative consequences or outcomes.

Question 17

Successful Web sites such as StumbleUpon (www.stumbleupon.com) and Digg (www.digg.com) use ____ by inviting their visitors to vote on recommended Web sites, articles, restaurants, photos, or videos, for example, by submitting links or reviews.
A) herding
B) crowdsourcing
C) outsourcing
D) crowd control

Accepted Answer

Crowdsourcing involves using a large group of individuals (a crowd) to contribute ideas, information, or work towards a particular goal. StumbleUpon and Digg both rely on their visitors to vote and submit links, which is an example of crowdsourcing. A is incorrect because herding typically refers to getting individuals to move in a particular direction or follow a particular path, which is not applicable in this context. C is incorrect because outsourcing typically refers to delegating work or services to a third party, which is not applicable in this context. D is incorrect because crowd control usually refers to managing large crowds to maintain order and safety, which is also not applicable in this context.

Question 18

When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the ____.
A) bandwagon effect
B) herd effect
C) both a. and b.
D) neither a. nor b.

Accepted Answer

The terms "bandwagon effect" and "herd effect" both describe the phenomenon where individuals in a group adopt certain behaviors, styles, or attitudes simply because others are doing so, which is common in environments with strong cultural norms.

Question 19

If the potential risk is significant enough, you might need to take a different approach altogether, which is called risk ____.
A) openness
B) avoidance
C) averaging
D) management

Accepted Answer

Risk avoidance involves eliminating the risk by not engaging in the activity or situation that would cause the risk to occur. If the potential risk is significant enough to pose a threat to the organization, then risk avoidance may be necessary. The other options (openness, averaging, and management) do not address eliminating the risk altogether.

Question 20

Please describe the difference of solving a problem using a systematic approach versus an intuitive approach.In what type of situation is each method the most appropriate?

Accepted Answer

The answer of Please describe the difference of solving a...

Quiz 1: Identifying and Defining Problems

MODIFIED TRUE/FALSE -When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the bandwagon effect._________________________

MODIFIED TRUE/FALSE -A cause is evidence of a change, such as a decrease in revenue._________________________

-Referring to the figure above, the best solution for this company is ____.

MODIFIED TRUE/FALSE -A popular approach used to uncover and define problems is called 5 Whats._________________________

-Referring to the figure above, price, promotion, quality, and frequency are ____ of the main problem, "Decreasing tour sales."

When creating a problem statement, frame the problem for your audience by starting with a brief description of the ____.

A popular way to visualize a complex problem is by creating a ____ diagram.

MODIFIED TRUE/FALSE -Decisions are choices you make when faced with a set of options or alternatives._________________________

MODIFIED TRUE/FALSE -A crowd-serving bias is anything that leads you to see the data as you most want it to appear._________________________

-Referring to the figure above, breaking down a large, complex problem into smaller, solvable problems is called ____.

As she works on the solution, Darcy should communicate regularly with problem owners and stakeholders.It is suggested that she use ____ to create a log of your conversations, ideas, alternatives, and solutions.

Since she is solving a problem for someone else, the first step Darcy should take is to ____.

The statement, "Even our most popular European tours show no increase in enrollment, despite heavy promotion" is an example of the ____ part of a problem statement.

When presenting a final solution, Darcy should ____.

Complex problems are those that ____.

MODIFIED TRUE/FALSE -Any decision you make or solution you implement involves some risk, which is an exposure to a chance of loss or damage._________________________

Successful Web sites such as StumbleUpon (www.stumbleupon.com) and Digg (www.digg.com) use ____ by inviting their visitors to vote on recommended Web sites, articles, restaurants, photos, or videos, for example, by submitting links or reviews.

When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the ____.

If the potential risk is significant enough, you might need to take a different approach altogether, which is called risk ____.

Please describe the difference of solving a problem using a systematic approach versus an intuitive approach.In what type of situation is each method the most appropriate?