Question 1

Which communication style is viewed by some mental health professionals as a protective mechanism that compensates for a person's own insecurities and by others as a form of bullying?
A) Submissive
B) Assertive
C) Nonassertive
D) Aggressive

Accepted Answer

Aggressive communication is often seen as a protective mechanism to compensate for insecurities, and it can also be perceived as a form of bullying due to its confrontational and often disrespectful nature.

Question 2

Which verbal communication-building technique is especially useful when the listener's perception or opinion differs from the speaker's, such as when a client is experiencing a psychotic episode and describes monsters that only he or she can see?
A) Asking clarifying questions
B) Reflecting feelings and emotions
C) Repeating what was just said
D) Acknowledging what was said

Accepted Answer

Acknowledging what was said is crucial in situations where the listener's perception differs significantly from the speaker's, as it validates the speaker's experience without necessarily agreeing with it, which is important in maintaining rapport and understanding, especially in sensitive situations like a psychotic episode.

Question 3

Which nonverbal communication blocker can be a sign that the person is feeling attacked and trying to defend himself or herself?
A) Eye rolling
B) Arm crossing
C) Fidgeting
D) Deep, loud sighs

Accepted Answer

Arm crossing is often interpreted as a defensive posture, indicating that a person might feel attacked or is trying to protect themselves emotionally or physically. It can signal discomfort or resistance to what is being communicated.

Question 4

The tone, pitch, volume, and diction used when delivering a message is referred to as which type of communication?
A) Verbal
B) Nonverbal
C) Paraverbal
D) Preverbal

Accepted Answer

Paraverbal communication refers to the way in which something is said rather than what is actually said. This includes the tone, pitch, volume, and diction of the message, which can significantly affect how the message is received and interpreted.

Question 5

Which nonverbal technique can be used as a way to show disapproval but also is often used when a person is hurt by another and is trying in turn to hurt that other person?
A) Deep, loud sighs
B) Failure to make eye contact
C) Slouching, hunching, turning away
D) Failing to pay attention

Accepted Answer

Failure to make eye contact can be a nonverbal way to show disapproval or hurt, as it can signal withdrawal or a lack of engagement with the other person.

Question 6

Which paraverbal communication builder is considered a communication vacuum that most people will not let continue for more than a few seconds?
A) Tone
B) Pitch
C) Volume
D) Silence

Accepted Answer

Silence is considered a communication vacuum because most people feel compelled to fill it after only a few seconds, making it a powerful tool in communication to prompt responses or indicate contemplation.

Question 7

Which communication style involves interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others?
A) Submissive
B) Assertive
C) Nonassertive
D) Aggressive

Accepted Answer

Assertive communication is characterized by the ability to express one's own needs, desires, and opinions in a way that is clear and direct while also being respectful of others. This style allows individuals to defend and maintain their rights without infringing on the rights of others, distinguishing it from submissive, nonassertive, and aggressive styles.

Question 8

Which form of alternative dispute resolution is usually the last step before the dispute is taken to court for litigation?
A) Bargaining
B) Negotiating
C) Mediation
D) Arbitration

Accepted Answer

Arbitration is often the last step in the dispute resolution process before litigation. It involves a neutral third party making a decision after hearing both sides, and it is generally binding, making it a step closer to the formality of court proceedings compared to other forms of alternative dispute resolution like bargaining, negotiating, or mediation.

Question 9

Which verbal communication blocker sends the message that the other person is not respected and is untrustworthy?
A) Using sarcasm
B) Constant interruptions
C) Automatic defensiveness
D) Asking close-ended questions

Accepted Answer

Using sarcasm can convey disrespect and distrust, as it often implies that the speaker is not taking the other person seriously.

Question 10

Which environmental communication blocker is one of the strong, primitive, natural emotions that help individuals protect themselves against a variety of external threats?
A) Grief
B) Stress
C) Anger
D) Anxiety

Accepted Answer

Anger is a strong, primitive, natural emotion that helps individuals protect themselves against a variety of external threats, acting as a communication blocker by potentially shutting down open, effective dialogue.

Question 11

Which of the following is a formal process that is used by groups of workers represented by a union or a negotiating body to solve workplace issues such as salaries, health-care benefits, safe work environment, and hiring practices?
A) Mediation
B) Collective bargaining
C) Binding arbitration
D) Nonbinding arbitration

Accepted Answer

Collective bargaining is the formal process used by unions or worker representatives to negotiate with employers over various workplace issues, including salaries, benefits, and working conditions.

Question 12

Which nonverbal communication blocker delivers the message that the listener is experiencing extreme boredom and cannot wait to leave?
A) Eye rolling
B) Arm crossing
C) Fidgeting
D) Deep, loud sighs

Accepted Answer

Fidgeting is a nonverbal communication blocker that often indicates boredom or impatience, suggesting the listener is disengaged and possibly eager to leave the situation.

Question 13

Which of the following can send a message of reassurance when another person is communicating sadness, distress, or grief?
A) Eye contact
B) Light touch
C) Open posture
D) Positive facial expressions

Accepted Answer

The answer of Which of the following can send a...

Question 14

With which paraverbal communication blocker is the speaker often attempting to avoid confrontation, stress, intimacy, uncomfortable thoughts or feelings, or a difficult situation?
A) Threatening
B) Calling names
C) Hurling insults
D) Nonstop, rapid talking

Accepted Answer

Nonstop, rapid talking is often used by speakers to avoid confrontation, stress, intimacy, uncomfortable thoughts or feelings, or difficult situations by not allowing space for the listener to respond or engage deeply.

Question 15

Many experts believe that which communication style is a protective mechanism that helps insecure people maintain their self-esteem by avoiding negative criticism and disagreement from others?
A) Submissive
B) Assertive
C) Nonverbal
D) Aggressive

Accepted Answer

Submissive communication is often a protective mechanism used by individuals who may feel insecure, as it involves avoiding confrontation, disagreement, or anything that might lead to criticism, thereby helping them maintain their self-esteem.

Quiz 11: Communication, Negotiation, and Conflict Resolution

Which communication style is viewed by some mental health professionals as a protective mechanism that compensates for a person's own insecurities and by others as a form of bullying?

Which verbal communication-building technique is especially useful when the listener's perception or opinion differs from the speaker's, such as when a client is experiencing a psychotic episode and describes monsters that only he or she can see?

Which nonverbal communication blocker can be a sign that the person is feeling attacked and trying to defend himself or herself?

The tone, pitch, volume, and diction used when delivering a message is referred to as which type of communication?

Which nonverbal technique can be used as a way to show disapproval but also is often used when a person is hurt by another and is trying in turn to hurt that other person?

Which paraverbal communication builder is considered a communication vacuum that most people will not let continue for more than a few seconds?

Which communication style involves interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others?

Which form of alternative dispute resolution is usually the last step before the dispute is taken to court for litigation?

Which verbal communication blocker sends the message that the other person is not respected and is untrustworthy?

Which environmental communication blocker is one of the strong, primitive, natural emotions that help individuals protect themselves against a variety of external threats?

Which of the following is a formal process that is used by groups of workers represented by a union or a negotiating body to solve workplace issues such as salaries, health-care benefits, safe work environment, and hiring practices?

Which nonverbal communication blocker delivers the message that the listener is experiencing extreme boredom and cannot wait to leave?

Which of the following can send a message of reassurance when another person is communicating sadness, distress, or grief?

With which paraverbal communication blocker is the speaker often attempting to avoid confrontation, stress, intimacy, uncomfortable thoughts or feelings, or a difficult situation?

Many experts believe that which communication style is a protective mechanism that helps insecure people maintain their self-esteem by avoiding negative criticism and disagreement from others?