Question 1

Arabs use lots of gestures in their speech and tend to be indirect in their verbal communication.

Accepted Answer

Arabs use a variety of hand gestures and body language in their speech, and they tend to speak indirectly, using hints and implications rather than direct statements.

Question 2

There are ________ elements of the communication process.
A) five
B) six
C) nine
D) seven

Accepted Answer

The communication process typically includes seven elements: sender, message, encoding, channel, receiver, decoding, and feedback.

Question 3

________ consists of all the patterns, networks, and systems of communication within an organization.
A) Interpersonal communication
B) The grapevine
C) Organizational communication
D) Open communication

Accepted Answer

Organizational communication encompasses all the patterns, networks, and systems of communication within an organization.

Question 4

Information technology has significantly improved a manager's ability to monitor individual or team performance.

Accepted Answer

With the use of various software programs and communication tools, managers can track and analyze data on individual or team performance, making it easier to identify areas for improvement and adjust strategies accordingly.

Question 5

Communication between two or more people is called ________.
A) organizational communication
B) extrapersonal communication
C) intrapersonal communication
D) interpersonal communication

Accepted Answer

Interpersonal communication refers to the exchange of information between two or more people.

Question 6

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
A) noise
B) feed forward
C) the channel
D) feedback

Accepted Answer

Noise is any disturbance that interferes with the transmission, receipt, or feedback of a message.

Question 7

For communication to be successful, meaning must be imparted and ________.
A) understood
B) received by the other person
C) feedback must be established
D) an action must be taken by the receiver

Accepted Answer

For communication to be successful, the meaning must be understood by the receiver, ensuring that the intended message is comprehended correctly.

Question 8

When employees are required to communicate any job-related grievance first to their immediate manager, to follow their job description, or to comply with company policies, communication is being used to ________.
A) provide a release for emotional expression
B) control
C) provide information
D) motivate

Accepted Answer

Communication is being used to control when employees are required to communicate any job-related grievance first to their immediate manager, to follow their job description, or to comply with company policies.

Question 9

In the wheel network, the leader serves as the hub through which all communication passes.

Accepted Answer

In a wheel network, the leader is the central point through which all communication flows, serving as a hub.

Question 10

Communication provides ________ that is needed to get things done in organizations.
A) information
B) motivation
C) emotional expression
D) control

Accepted Answer

Communication is a vital source of information that is required to make decisions and take actions in an organization. It helps to share ideas, plans, and objectives across different levels of employees, teams, and departments. Effective communication improves teamwork, productivity, and innovation, leading to the achievement of organizational goals. Although motivation, emotional expression, and control are also important aspects of communication, information sharing is the primary reason why communication is necessary in organizations.

Question 11

Repetition, not code-switching, is a technique frequently used by Arabs in communication.

Accepted Answer

Code-switching is a common technique used by Arabs in communication, often switching between Arabic and other languages (like English or French) for emphasis, clarity, or to express concepts more effectively. Repetition is also used but is not as uniquely characteristic as code-switching.

Question 12

The specific reason that the importance of effective communication for managers can't be overemphasized is that ________.
A) all written communication stays within the organization
B) everything a manager does involves communicating
C) every organization uses communications
D) all verbal communications require face-to-face interaction

Accepted Answer

Everything a manager does involves communicating.

Question 13

Communication is the transfer and understanding of ________.
A) ideas
B) words
C) concepts
D) meaning

Accepted Answer

Communication is the transfer and understanding of meaning, as it involves conveying messages that are interpreted by the receiver in a way that aligns with the sender's intent.

Question 14

For many employees, their work group is a primary source of ________.
A) social interaction
B) motivation
C) stress
D) frustration

Accepted Answer

Work groups provide employees with opportunities for social interaction, which can help to build relationships, reduce stress, and increase motivation.

Question 15

During the communication process, the message is converted to a symbolic form, called ________.
A) expanding
B) encoding
C) decoding
D) deciphering

Accepted Answer

Encoding is the process of converting a message into a symbolic form.

Question 16

The process through which the symbols of a message are translated into a form that the receiver can understand is called ________.
A) reinstating
B) decoding
C) expanding
D) encoding

Accepted Answer

Decoding is the process of translating the symbols of a message into a form that the receiver can understand.

Question 17

Electronic information is not admissible in any court system.

Accepted Answer

Electronic information is admissible in court as long as it meets certain criteria such as authenticity, reliability and relevance. In fact, electronic evidence is becoming more commonly used in court cases as technology continues to advance.

Question 18

When personal interaction isn't physically possible, real-time collaboration software may be a better communication choice than sending an e-mail and waiting for a response.

Accepted Answer

Real-time collaboration software allows for immediate communication and collaboration without the delay of waiting for an e-mail response.

Question 19

Communication encourages ________ by clarifying to employees what is to be done, how well they're doing, and what can be done to improve performance if it's not up to par.
A) control
B) motivation
C) emotional expression
D) the sharing of information

Accepted Answer

Communication motivates employees by providing clear expectations, feedback on performance, and guidance for improvement, which encourages them to perform better.

Question 20

One customer service strategy that many service organizations use is personalization.

Accepted Answer

Personalization is a common customer service strategy where service organizations customize their interactions with customers based on their individual needs and preferences to make them feel valued and appreciated. This can include using their name, remembering their previous interactions or purchases, and providing tailored recommendations or solutions to their problems.

Quiz 14: Managers and Communication

Arabs use lots of gestures in their speech and tend to be indirect in their verbal communication.

There are ________ elements of the communication process.

________ consists of all the patterns, networks, and systems of communication within an organization.

Information technology has significantly improved a manager's ability to monitor individual or team performance.

Communication between two or more people is called ________.

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

For communication to be successful, meaning must be imparted and ________.

When employees are required to communicate any job-related grievance first to their immediate manager, to follow their job description, or to comply with company policies, communication is being used to ________.

In the wheel network, the leader serves as the hub through which all communication passes.

Communication provides ________ that is needed to get things done in organizations.

Repetition, not code-switching, is a technique frequently used by Arabs in communication.

The specific reason that the importance of effective communication for managers can't be overemphasized is that ________.

Communication is the transfer and understanding of ________.

For many employees, their work group is a primary source of ________.

During the communication process, the message is converted to a symbolic form, called ________.

The process through which the symbols of a message are translated into a form that the receiver can understand is called ________.

Electronic information is not admissible in any court system.

When personal interaction isn't physically possible, real-time collaboration software may be a better communication choice than sending an e-mail and waiting for a response.

Communication encourages ________ by clarifying to employees what is to be done, how well they're doing, and what can be done to improve performance if it's not up to par.

One customer service strategy that many service organizations use is personalization.