Question 1

Service innovations can be patented.

Accepted Answer

The answer of Service innovations can be patented....

Question 2

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Accepted Answer

Developing metrics to monitor the performance of the supply chain is an important part of the planning process. These metrics can help identify areas for improvement and ensure that the supply chain is meeting its goals and objectives.

Question 3

Internet technology has made the sharing of reliable real-time information expensive.

Accepted Answer

Internet technology has made the sharing of reliable real-time information easier and more accessible, not expensive.

Question 4

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Accepted Answer

The answer of Operations and supply chain processes can be...

Question 5

Supply and demand planning is needed to coordinate the manufacturing, service, and supply chain processes.

Accepted Answer

Supply and demand planning helps to ensure that there is a balance between the supply of goods or services and the demand for them. This coordination is necessary to efficiently manage manufacturing, service delivery, and the movement of goods through the supply chain.

Question 6

Servitization is a nonsense word invented to describe the disappearance of manufacturing from the US
economy.

Accepted Answer

Servitization refers to the trend of manufacturers moving away from simply selling products towards providing services and solutions alongside their products. It is not directly related to the disappearance of manufacturing from the US economy, although it may be a response to the challenges faced by manufacturers in a changing economic landscape.

Question 7

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Accepted Answer

Returning can involve support for customers who have problems with the product, such as providing repairs or replacements for defective products.

Question 8

Services are intangible processes that cannot be weighed or measured.

Accepted Answer

Services are intangible in nature which means they cannot be weighed or measured as they do not have a physical presence. Examples of services include education, healthcare, banking, etc.

Question 9

Automobiles and appliances are classified as "pure goods."

Accepted Answer

Automobiles and appliances are not classified as "pure goods" because they are physical items that also often come with associated services, making them better classified as goods rather than pure goods, which are entirely intangible.

Question 10

Supply and demand planning involves forecasting demand, making intermediate term plans for how demand will be met, controlling different types of inventory, but not the detailed weekly scheduling of processes.

Accepted Answer

The answer of Supply and demand planning involves forecasting demand,...

Question 11

A bank branch manager position is not an OSM-type of job.

Accepted Answer

The answer of A bank branch manager position is not...

Question 12

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Accepted Answer

These systems have actually made it easier to understand what the information is saying as they provide accurate and consistent data.

Question 13

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Accepted Answer

Delivering is considered in supply chain analysis even when outside carriers are contracted to move products to customers. The delivery process is an important part of the overall supply chain and can impact factors such as lead time and customer satisfaction.

Question 14

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Accepted Answer

Operations and supply management need to adapt and evolve to stay competitive in a constantly changing global business environment, as well as to take advantage of new technologies and advancements in information technology.

Question 15

Core service providers integrate tangible goods into their product.

Accepted Answer

The answer of Core service providers integrate tangible goods into...

Question 16

Services are homogeneous.

Accepted Answer

Services are heterogeneous, meaning they vary in terms of quality depending on the provider, location, and other factors.

Question 17

All managers should understand the basic principles that guide the design of transformation processes.

Accepted Answer

All managers, regardless of their area of expertise, need to know how to design and manage transformation processes efficiently and effectively to ensure that the organization achieves its objectives. Understanding the basic principles of transformation processes is crucial for managers to make informed decisions, allocate resources optimally, and coordinate different activities to achieve the desired outcomes.

Question 18

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Accepted Answer

OSCM (Operations and Supply Chain Management) involves the management of the entire process from sourcing raw materials to delivering the final product to customers, which requires hands-on involvement with people and processes. Finance and marketing careers can involve more analytical and strategic work.

Question 19

Services are defined and evaluated as a package of features that affect the five senses.

Accepted Answer

Services can affect one or more of the five senses, such as taste, smell, touch, sight, and sound. The evaluation of a service package may consider how well it satisfies these sensory experiences for customers.

Question 20

Servitization refers to a company building service activities into its product offerings for current users.

Accepted Answer

Servitization is the process of adding service offerings to a company's product offerings. This allows the company to not only sell the product, but also the services that come with it.

Quiz 1: Operations and Supply Chain Management