Customers can be classified into four relationship groups,according to their profitability and projected loyalty.Based on this classification,you should avoid ________ and shouldn't invest anything in them.
A)barnacles
B)strangers
C)butterflies
D)true believers
E)true friends

Question

Quizplus · Accepted Answer

According to the classification, "strangers" are low in profitability and loyalty, indicating that they are not worth investing in.

Customers Can Be Classified into Four Relationship Groups,according to Their